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You are in: Mortgages → Existing customers → Help and support
Mortgages
  • Rates and mortgages
  • First time buyers
  • Calculators and guides
  • New customers
  • Existing customers
    • Moving home
    • Switch and fix mid-deal
    • Switch after deal end
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Existing customers

Mortgage help and support

You can also contact us with any queries on 08457 30 20 10.

Lines are open 24 hours 7 days a week.

Frequently asked questions

  • How do I get a redemption statement or up to date balance?
  • How do I change the term time on a mortgage?
  • What is the online mortgage switcher process?
  • How do I do a Transfer of Equity?
  • How do I contact you about my mortgage?

Most popular searches

  • How do I overpay?
  • Payment difficulties
  • How to switch and fix
  • How can I calculate what my new payment will be

Contact us

  • General queries: 08457 30 20 10 (24hrs, 7days a week)
  • To apply for a mortgage: 0800 111 44 10 (Mon-Fri: 8am-8pm, Sat-Sun: 9am-5pm)
  • Mortgage application queries: 0845 609 34 22 (Mon-Fri: 9am-5pm, Thurs: 9.30am-5pm)
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  • © Nationwide Building Society
Nationwide Building Society is authorised and regulated by the Financial Services Authority under registration number 106078. Credit facilities other than regulated mortgages are not regulated by the Financial Services Authority. You can confirm our registration on the FSA's website, www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.