Call Us

We have over 160 years experience in helping our customers manage their money. You don’t need to worry about money on your own – we are here to help.

Our dedicated teams have lots of experience in helping customers with money worries, and are trained to help with payment difficulties. They will look carefully at your individual circumstances and treat you sympathetically and fairly.

Before you call, please complete an income and spending form, which will give us a picture of your financial situation, so we can help you more quickly.

When you call, please have your account number(s) to hand, and remember we will need to ask you some security questions to confirm your identity for your protection.

We can help with your Nationwide accounts but not with debts you have to anyone else. These organisations offer free, independent advice.

If you want someone else to call for you we are happy to talk to a relative, friend or debt counselling organisation about your accounts, but we will need your authorisation first for your protection.

Health problems - We will take particular care if you are suffering from health problems, including mental health difficulties, when we are made aware of this. We may need to ask for appropriate evidence of your health problem and may need your permission to record this information on our system.

Money Worries

If you are up-to-date with your payments now, but are worried that you may not be able to make future payments

• Mortgage, Personal Loan, and FlexAccount

  0845 600 5707 select option 5 then option 1

  Monday to Friday, 9.00 am to 5.00 pm

• Credit card

  0845 076 7575

  Monday to Friday, 8.00 am to 9.00 pm, Saturday 8.00 am to 6.00 pm

Payment Difficulties

When payments to Nationwide are overdue

• Mortgage

  0845 600 9626

  Monday to Friday 8.00 am to 6.00 pm

• FlexAccount

  0845 600 5707 (select option 2)

  Monday to Friday 9.00 am to 5.00 pm

• Personal Loan

  0845 600 5707 (select option 4)

  Monday to Friday 8.00 am to 6.00 pm

• Credit Card

  0845 076 7575

  Monday to Friday 8.00 am to 9.00 pm, Saturday 8.00 am to 6.00 pm, Sunday 10.00 am to 4.00 pm
  

Automated telephone calls and texts

If you have received an automated telephone call or text, please ring us back on 0845 3312610.

Debt Management

If you are using a Debt Management Company

• Mortgage, Personal Loan, and FlexAccount

  01604 836013

• Credit Card

  08450 767575

Cheshire Building Society

0845 601 4818

Monday to Friday 8.00 am to 6.00 pm

Derbyshire Building Society

0845 601 4794

Monday to Friday 8.00 am to 6.00 pm

Dunfermline Building Society

0845 601 4788

Monday to Friday 8.00 am to 6.00 pm

The Mortgage Works

0800 212 508

Monday to Friday 8.00 am to 8.00 pm, Saturday 9.00 am to 5.00 pm

UCB

0800 328 3021

Monday to Friday 8.00 am to 8.00 pm, Saturday 9.00 am to 5.00 pm