Existing customers

The information below applies to all Legal & General stocks and shares ISAs and unit trust products bought through Nationwide

• How do I keep track of how my investment is doing?

  Fund prices and valuations

  Unit prices for the Legal & General ISAs and unit trusts we offer are published daily in our Funds section. To calculate the current value of your investment at any time, you will need to multiply the units you have by the unit price.

  Or you can call the valuation helpline on 0845 603 0120 (then press option 1). Call charges will vary. Legal & General may record and monitor calls. Remember fund prices fluctuate on a daily basis.

  Twice yearly statements

  Each April and October Legal & General will send you a statement which will give you the following information:

  • a valuation of your investments, calculated by multiplying the number of units that you hold by the unit price(s) as at 31 March and 30 September
  • a summary of income during the period which has either been paid to you or reinvested on your behalf
  • a payment schedule which summarises any regular payments you may have made to your choice of fund during the statement period
  • a record of transactions, with details of any lump sum that you may have invested and any withdrawals that you may have made

  Fund prices are updated daily on our website in the Funds section.

  Fund Guides and managers reports

  • for all funds you will receive 6 monthly reports
  • you will receive interim reports by the end of May and full year reports in November for all funds except the Target Return Fund which due to different account end dates you will receive in March and September

  Reviewing your investment

  • it is important to remember that fund values will continue to fluctuate to reflect market conditions, further reinforcing the long term nature of these investments. However, the decision to continue with your investment is dependent on individual needs and circumstances.
  • if you think any of these products may be suitable but you're unsure and would like some advice, please talk to one of our Senior Financial Consultants. They'll be able to advise you on the full range of investment products offered through Nationwide.
  • unless you speak to a Nationwide Senior Financial Consultant, however, you'll receive no advice or recommendation from any employee of Nationwide Building Society and the decision to continue with and/or increase your investment, as described below, will be your own.
• How would I know if I have exceeded my ISA allowance?

  If you topped up your stocks and shares ISA either with a one off payment or through a regular investment and it takes you over your £7,200 ISA limit, your payment will be rejected. If this happens, Legal & General will write to you and inform you that the payment has been rejected.

  If you have a cash ISA and a stocks and shares ISA it is your responsibility to ensure that the contributions to both do not exceed the overall allowance.

• How do I add to my investment?

  If you decide to top-up your existing stocks and shares ISA or unit trust fund, you can:

  • use your debit card to top-up online
  • visit any Nationwide branch
  • pay by cheque. Send a cheque and your Legal & General customer number to

  Legal & General Retail Investments, Administration Centre, Mellon House, Ingrave Road, Brentwood, Essex CM15 8TG. The cheque must be made payable to Legal & General followed by the account holders name (e.g. "Legal & General - Mr J. Smith")

  Remember that any increase to an ISA investment must be within your ISA allowance, described above, and be permitted.

• How do I change my regular contribution

  Direct Debit (DD) payments, if you are making them, can be increased, decreased or stopped by you at any time (subject to the restrictions on ISA investments described above). To make any changes to your DD, or to set one up, please send your written instructions to Legal & General Retail Investments, Administration Centre, Mellon House, Ingrave Road, Brentwood, Essex CM15 8TG.

• How do I cash in part/all of my investment?

  If you need access to some of your investment there is no need to cancel the whole plan, just withdraw what you need.

  • You will need to write to Legal & General instructing them to sell your units. They will need to know whether you want to sell all or only some of your units (e.g. 50%) although the minimum amount you can sell is £20
  • send your letter to Legal & General Retail Investments, Administration Centre, Mellon House, Ingrave Road, Brentwood, Essex CM15 8TG

  Following receipt of your written instructions, Legal & General will calculate the value of the units you are selling using the appropriate unit price as at the next valuation point. The valuation point for each of the funds is:

  • L&G (N) Target Return Trust, 9.00 pm
  • L&G (N) Balanced Trust, 12 noon
  • L&G (N) High Income Trust, 9.00 pm
  • L&G (N) UK Growth Trust, 12 noon
  • Legal & General Ethical Trust, 12 noon
  • L&G (N) Tracker Trust, 12 noon

  Remember, you can sell all your units in a fund, which will close your investment in it, or you can sell just some of your units if you want to continue with a reduced investment and or contribute to that fund at a later date.

  Please note it is not possible to specify a minimum price at which to sell.

  Can I fax my signed request?

  No, only instructions sent by post will be accepted.

  When will I receive the proceeds?

  The proceeds will be sent to you within five working days of the units being sold.

  How will the proceeds be paid to me?

  A cheque will be sent directly to you.

  Can I transfer my ISA to another provider?

  Yes, if you wish to transfer to another provider's ISA they will provide you with the appropriate transfer form.

• How do I change my name/address?

  To change any details on your investment, please write to:

  Legal & General Retail Investments, Administration Centre, Mellon House, Ingrave Road, Brentwood, Essex CM15 8TG.

• Who can I contact?

  For valuations: telephone 0845 603 0120.

  To request an investment pack: telephone 08459 30 20 10.

  To speak to a Senior Financial Consultant: ask your local branch to make you an appointment.

  For any other queries: write to Legal & General Retail Investments, Administration Centre, Mellon House, Ingrave Road, Brentwood, Essex CM15 8TG or call in to your local Nationwide branch and talk to us.