- Card reader re-sync scam security information
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We've been made aware of a Trojan that could ask you to re-sync your card reader in an attempt to access your account. Please be aware that Nationwide will never ask you to re-sync your card reader. If you're asked to do this while using our Internet Bank, your PC has been infected by a Trojan.
If this has happened to you, please follow the steps below:
- Run one of these anti-virus scans. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software)
- Once you have removed the Trojan you must log in to the Internet Bank again and change all three items of memorable data and your six digit passnumber
- Visit our security site to find out more about keeping your details safe
- Phishing
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- Nationwide will never send an e-mail requesting you to disclose or confirm security details
- Emails from Nationwide will always display your postcode at the top and bottom of the email
More information on phishing
- Unofficial 'apps'
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Nationwide doesn’t support the use of any Nationwide branded ‘apps’ on any devices (apps generally run on Apple, Nokia, Google, Android and BlackBerry devices). We’re unaware of any unofficial apps that actually work with our Internet Bank so purchasing one could prove to be a waste of your money.
We strongly advise against the use of any unsupported apps to access Internet Banking, using them means you could be at risk of having your sign-on information harvested for fraudulent use, leaving you vulnerable to unauthorised transactions on your account.
- Security advice
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The introduction of card reader security has resulted in a massive reduction in online fraud, but online fraud attempts are becoming more sophisticated. If your PC becomes infected with a virus or Trojan, any personal information could be captured and passed on to fraudsters via the Internet, leaving you at risk of fraud or identity theft. Have a look at the information below to make sure you minimise that risk.
- At the top of the screen when you log in to the Internet Bank check the last log in date and time - if you're ever unsure that this time is correct change your log in details immediately (using the Manage my details and settings tab of the Internet Bank, you'll need your card reader to do this)
- Have you ever been asked to give us extra information when logging in to the Internet Bank? (such as the full 6 digits of your passnumber, address, date of birth or mothers maiden name). If you have, your PC has been infected by a Trojan and you should follow these instructions:
- Run one of these anti-virus scanners. Choose a different scan to your normal anti-virus software to make sure the Trojan is found (if you have the Trojan it's likely it has not been found by your existing anti-virus software)
- Once you have removed the Trojan you must log in to the Internet Bank again and change all three items of memorable data and your six digit Passnumber
- Once you've completed these steps, if you are still concerned about the security of your accounts you should contact us on 08457 30 20 10.
- Have you ever received a security warning from someone other than your own anti-virus supplier? This may have asked you to download something to 'clean' your PC. This is also a sign your PC may be infected with a virus or Trojan and you should run an anti-virus scan from someone other than your own software supplier. Visit our list of virus scanners and follow the instructions
- If you regularly use social networking sites such as MySpace and Facebook, make sure you're careful about the information that you post on there (for example, you shouldn't give your full address or date of birth). Be wary of accepting friend requests or joining groups when you're not certain you know who has invited you. This can be a way of a fraudster infecting your PC with a virus or Trojan
- When was the last time you ran a full anti-virus scan or updated your software? You should look to do this at least weekly and your software provider will be able to give you instructions
- Have you set Windows to automatically update with all the latest patches? If not, visit Windows update and set your PC to receive the updates automatically
To find out more about keeping your PC and personal information secure, please visit our section on online security.
- SMS Phishing Scam
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Nationwide has been made aware that mobile phone users, including Nationwide customers, may receive SMS (text) messages on their mobile phones, advising you that your details are on a website and that you should visit the site to check them. Doing this could cause a Trojan to be loaded onto your PC.
One website address which has been used is PERSDATA7.COM (do not under any circumstances visit this site) and there are many other similar sites. If you receive an SMS like this you should delete it immediately and not visit the website. If you've already visited any sites like this, you should to go to the Security section of the Nationwide web-site and run one of the free anti-virus scans to ensure your PC is clean.
You shouldn't use your PC for Internet Banking or making online purchases until you've ensured your PC is clean.
Law Enforcement Agencies are aware of these sites and are taking steps to close them down.
- HM Revenue & Customs (HMRC) scam emails
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HM Revenue and Customs (HMRC) are warning taxpayers about fake emails. The emails claim the recipients are entitled to a tax rebate, or that the HMRC are performing extra security checks. Fraudsters are targeting taxpayers with these fake ‘phishing’ emails in an attempt to get gain access to their personal/banking information.
HMRC will never send notifications of a tax rebate by email, or ask you to disclose personal or payment information. You should never disclose your personal and/or payment information in reply to an email that may look like it's from HMRC.
For more information and help regarding this issue please visit the HMRC site:
http://www.hmrc.gov.uk/security/reporting.htm
- Missed calls from 0800 281 801
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If you have a missed call from the number 0800 281 801, please do not be concerned; this is a genuine Nationwide number. One of our consultants has tried to contact you, and was unable to speak to you on this occasion. If you dial this number you will hear a recorded message informing you that Nationwide Building Society attempted to contact you, and that we will try again at a later date.
We tend to avoid leaving details of why we called on answering machines. This ensures we don't disclose personal information to anyone who may hear the message.
These sites contain industry information on banking online safely and avoiding fraud and identity theft, as well as where to find out information on the latest viruses and Trojans. None of these sites or vendors are specifically endorsed or recommended by Nationwide Building Society.