Trusteer Rapport

Trusteer Rapport protects your internet connection by creating a tunnel for safe communication with your online bank. It takes a unique approach that adds real value on top of your current security software. When you connect to the Online Bank, Rapport does four main things in the background to make it extremely difficult for criminals to target you:

1. Rapport verifies that you are really connected to the bank's genuine website.
2. Once verification is complete, Rapport locks down communication between your computer and the bank's website.
3. Rapport protects your computer and internet connection by creating safe communication with your bank, preventing use of malware.
4. Trusteer Rapport works along side with your current security software.

For more detailed information about how Rapport works, please visit: http://www.trusteer.com/product/trusteer-rapport

Rapport is focused on preventing online fraud committed by financial malware and differs from Anti-Virus and Firewalls because it:

• Locks down access to financial and private data instead of looking for malware signatures
• Communicates with your online banking website to provide feedback on security level
• Reports unauthorised access attempts
• Allows for immediate action to be taken against changes in threat

Rapport's technology blocks advanced Trojans including Zeus, Silon, Torpig and Yaludle without the need to constantly update and chase the different variants of these Trojans. Rapport is also capable of preventing very targeted and under the radar phishing attacks.

For more detailed information about how Rapport works, please visit: http://www.trusteer.com/product/trusteer-rapport

System Requirements

Rapport's system requirements and supported platforms can be found on Trusteers website, please visit: http://www.trusteer.com/support/supported-platforms

Use with Screen Readers

Unfortunately Rapport's anti-screen capturing mechanism may interfere with screen readers, magnifying software or other assistive technologies. We do not recommend Rapport for the visually impaired at this time. If you do not use Trusteer Rapport you are still covered by our online banking promise.

For technical support using Rapport, please visit: http://www.trusteer.com/support

How do I know I am protected?

When you browse to a website in Internet Explorer or Firefox, the Rapport icon appears next to the browser's address bar.

The icon is green when Rapport is protecting your communication with the website:

And the icon is grey when the communication is not protected:

Will it work with my computer?

Please check the System Requirements page to see if your computer and browser are supported.

Is my existing security software compatible with Rapport?

Rapport is compatible with most other security software. For a full list of compatible products, please visit the Trusteer compatibility page.

Which websites are protected?

For a full list of websites already protected by Rapport, please visit the Trusteer protected websites page.

You can add additional websites to your protection, please visit Trusteer Rapport Licence page.

What if my computer slows down after downloading Rapport?

Any performance or browser issues you may have experienced during the time Trusteer Rapport was installed were probably a result of software incompatibility or a clash with malware already on your PC.

Trusteer test Rapport extensively against hundreds of solutions and do everything they can do to prevent, identify and fix such issues, although there are some software combinations they haven't yet reached.

If you are experiencing performance issues with your computer, please contact Trusteer Support. They will help resolve the issues you are experiencing.

Will Rapport work with my screen reading software?

Unfortunately Rapport's anti-screen capturing mechanism may interfere with screen readers, magnifying software or other assistive technologies. We do not recommend Rapport for the visually impaired at this time. If you do not use Trusteer Rapport you are still covered by our online banking promise.

Characters on screen are not what I am typing

There is a known issue with Trusteer Rapport where for some customers the characters typed are not the same as those displayed on screen. This is not unique to our new Online Bank or Nationwide and Trusteer have provided some guidance on how to resolve the issue. Please visit the Trusteer Rapport support page.

How do I uninstall Rapport?

For instructions on how to uninstall Rapport, please refer to the Trusteer Uninstalling Rapport page.

Please select if you use a PC or Mac

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