How to use your card reader

Card reader security uses something you have (your FlexAccount Visa debit card) and something only you know (your Visa debit card PIN) to generate a unique eight-digit passcode for you to access our Internet Banking service and to authorise transactions.

You can choose to log in using your memorable data, but why not view our quick demo to see how easy it is to log in using your card reader.

The card reader works independently of your computer. It doesn't contain any personal information, it just reads the chip on your card. This makes it even more difficult for fraudsters to get access to your money.

If you have a question about card reader security, or just want to know more you'll find the answers in our card reader frequently asked questions section.

Interactive guide to using your card reader

Why not try our interactive guide to find out how your card reader works. Select a button and a description of what it does appears to the right of the card reader. If you would like to keep a record of this in print download our handy guide.

Nationwide are using industry standard card readers that comply with guidelines issued by the payment association, UK Payments Administration Limited. So you'll find that if you're using an industry standard card reader from another organisation, the buttons will be similar.