Nationwide will never request confidential information or security details in an email.
Occasionally, bogus emails are used in an attempt to extract personal banking details from you.
If you do receive an email that seems to have been sent from Nationwide asking for your personal banking details, pin, passwords, or you are suspicious in any way, please delete it immediately. Do not call any telephone number or action any request in the email.
If you suspect you may have revealed your details, you should call us immediately on 08457 30 20 10 and advise us of what has happened. You should also change your log in details to something only you know.
From time to time we may email you with details of our products and services that we feel may be of interest to you.
These emails will come from firstname.lastname@example.org or email@example.com and will always display your postcode at the top of the email so you can be sure that it is genuine. If you have registered for the SavingsWatch service, you will receive SavingsWatch notifications by email from firstname.lastname@example.org. You will receive a SavingsWatch welcome email including your name, and all further emails will contain your name along with either your postcode or the last four digits of your account number. We will not email you from any of these email addresses if you have opted out or unsubscribed from receiving such notifications.
If you have obtained a quote for or bought Car, Travel, Shop, Offices or Buy to Let insurance online you will receive confirmation and follow-up emails. These emails will come from email@example.com and will also always display your postcode at the top and bottom of the email.
If you have requested to receive access to future AGM documents by email you will receive email that comes from firstname.lastname@example.org and we will display your postcode at the top and bottom of the email if we have a valid UK postcode on our records.
If you have chosen to no longer receive paper statements on your FlexAccount or Credit Card account you will receive an email each month telling you that your statement is ready to view. These emails will come from email@example.com and will also always display your postcode at the top and bottom of the email.
It is vital to ensure that your email is secure. There are three main areas you need to be aware of – the format of the incoming mail, attachments to the mail and protecting your password in order to prevent phishing attacks. See the tabs below for more information.
There are two standard formats you can accept emails in - HTML and Plain text.
Email attachments are the files attached to an email that you have to click to open. Many of the most common computer viruses and other malicious software are spread through email attachments.
A strong password is one that is difficult for others to uncover. So what does it look like?
Please note: Neither we nor the police will ever contact you to ask you to reveal your online banking or payment card PINs, or your password information.