If you have any questions about our new and improved online banking service you should find the answer below. If you find we haven't answered your question, please .
- Why have you introduced a new Online Bank?
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Nationwide was the first UK financial institution to provide an online banking service back in 1997 and although this has been very successful, it was out of date. To continue to meet your online needs we needed to re-design the current service, making it interactive and intuitive.
Over 1,200 customers were involved in the re-design, providing valuable feedback. Their feedback helped us decide on the visual design, the language and the navigation. Let us know what you think. We're always looking for ways to improve our services, click on this link your voice.
- What changes have you made?
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The current bank has been re-designed to make it more interactive and intuitive. New features and improvements include:
- A quicker registration process
- The introduction of graphs and calendars, helping you track your spending
- The ability to sort your transactions in date order
- Improvements to payments and transfers
- New demo's helping you through our more common processes
- How do I get help using the new Online Bank?
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We've included built-in help and support, which you can access at any time as you work through the processes.
- There are specific help links on our transactions pages, located to the left of the transaction:
- You can use our link 'help on this page', which is always available:
- You can 'search' or 'visit our help centre' any time. Locate the links at the top of the page:
Help with technical issues: We're confident that you shouldn't have an issue with our new Online Bank, but like all systems, there are times things aren't working as we'd like. Please contact our call centre on 08457 30 20 10 if you having any difficulty so we can investigate the fault for you.
Further help: You can use our secure messaging service to ask for further help, click on this link to learn how to send a secure message.
- Have you changed how I log in?
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No, nothing has changed other than we've renamed 'sign on' to 'log in'.
Log in as usual from our homepage, using either your:
- card reader, if you have a Visa debit card, (excluding cash card+), or
- your memorable data and passnumber.
Non Visa debit card and cash card+ customers will continue to log in using their memorable data and pass-number.
Click here to see the new log in screen.
- Will all my information still be available on the new Online Bank?
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Yes, your details will be migrated to the new Online Bank.
You will still have:
- Your existing log in details
- All the accounts that you can currently see on the Online Bank
- All your direct debits, regular payments and all previously set up payees
- Text alerts
- Access to your historic statements and transaction details
- Your customised account names
- Access to all your historic sent and received secure messages (up to 13 months)
Please note: If you requested for your customer number to be remembered within the log in page, this may not have been carried through. Don't worry, use the link "forgotten customer number" to be reminded.
- Can I access MySave on the new Online Bank?
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No, please continue to log in to the separate MySave site, using your specific MySave details.
- Is there a mobile app available for the Online Bank?
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Yes there is, you can find out all about it here: Mobile Banking app.
- Which web browsers are supported by the new bank?
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The new Online Bank will fully support the most commonly used web browsers including:
- Firefox 4 and later
- Internet Explorer 7 and later
- Safari 4 and later
- Chrome 12 and later
Please note: we cannot guarantee that all functionality will be available on browsers excluded from the above list.
- I don't currently bank online, how do I register?
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Click here to find out how to register for our online banking service.
- Where has the page 'Activity Summary' gone?
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Over 1,200 customers helped us to design the new Online Bank, and they told us that whilst this summary is useful, they did not want this to appear every time they logged out.
Given this feedback, we decided that it was important to keep the activity summary function but make it available for those customers who find the information useful.
You can find the 'activity summary' as a link at the top of the online banking page, next to the search box.