If you have any questions about our new and improved online banking service you should find the answer below. If you find we haven't answered your question, please contact us.
Nationwide was the first UK financial institution to provide an online banking service back in 1997 and although this has been very successful, it was out of date. To continue to meet your online needs we needed to re-design the current service, making it interactive and intuitive.
Over 1,200 customers were involved in the re-design, providing valuable feedback. Their feedback helped us decide on the visual design, the language and the navigation. Let us know what you think. We're always looking for ways to improve our services, click on this link your voice.
The current bank has been re-designed to make it more interactive and intuitive. New features and improvements include:
We've included built-in help and support, which you can access at any time as you work through the processes.
Help with technical issues: We're confident that you shouldn't have an issue with our new Online Bank, but like all systems, there are times things aren't working as we'd like. Please contact our call centre on 08457 30 20 10 if you having any difficulty so we can investigate the fault for you.
Further help: You can use our secure messaging service to ask for further help, click on this link to learn how to send a secure message.
No, nothing has changed other than we've renamed 'sign on' to 'log in'.
Log in as usual from our homepage, using either your:
Non Visa debit card and cash card+ customers will continue to log in using their memorable data and pass-number.
Click here to see the new log in screen.
Yes, your details will be migrated to the new Online Bank.
You will still have:
Please note: If you requested for your customer number to be remembered within the log in page, this may not have been carried through. Don't worry, use the link "forgotten customer number" to be reminded.
No, please continue to log in to the separate MySave site, using your specific MySave details.
Yes there is, you can find out all about it here: Mobile Banking app.
The new Online Bank will fully support the most commonly used web browsers including:
Please note: we cannot guarantee that all functionality will be available on browsers excluded from the above list.
Click here to find out how to register for our online banking service.
Over 1,200 customers helped us to design the new Online Bank, and they told us that whilst this summary is useful, they did not want this to appear every time they logged out.
Given this feedback, we decided that it was important to keep the activity summary function but make it available for those customers who find the information useful.
You can find the 'activity summary' as a link at the top of the online banking page, next to the search box.