Are you ready to access our website? Check the results below for a quick assessment of the PC and browser you’re currently using:
If the answer is No to any of the questions above, click on the Browser setups tab.
All of Nationwide's websites and services should work without the need to re-configure any of your browser settings. However, if at some time in the past you (or someone else who has access to your computer) have made changes to your browser's setup, you might want to check it by clicking the relevant link. (Also see additional notes below)
If your copy of Internet Explorer is set up as below, you should be able to access our services without any difficulties.
In the Advanced Tab ensure that
This is how it should look:
Deleting Temporary Files
Select 'Tools' from the menu, and choose 'Internet Options.' Then:
Please note that clicking this option will remove all cookies currently set up on your computer.
If your copy of Firefox is set up as below, you should be able to access our services without any difficulties.
Note: We no longer support earlier versions of Firefox for security reasons.
In the Content section, ensure that
In the advanced section, under the encryption tab ensure that
If your copy of Google Chrome is set up as below, you should be able to access our services without any difficulties.
These images show the options that should be selected:
Note: we no longer support earlier versions of Firefox for Security reasons.
In the Advanced section, under the Security tab ensure that
If your copy of Safari is set up as below, you should be able to access our services without any difficulties.
Note: we no longer support earlier versions of Safari for Security reasons.
In the Security section, ensure that
To empty the cache
Emptying the cache from Safari on the MAC
The images below show the options that should be selected:
Note 1: The settings shown above are the 'default settings' (that is, the settings that would be applied at the point of installing the software). They do not cover all the settings that you can change, only the settings that, if changed, are most likely to interfere with your ability to access our content.
Note 2: The browsers and operating systems shown above are those that we officially support. Other browsers may work perfectly well with our website but we cannot offer any help or advice for any that do not appear in the list.
Our Internet Bank has been designed and built with cross-browser compatibility in mind and we have a team who ensure that you are able to browse and interact with our Internet Bank using most browsers. However, although we believe that our Internet Bank should work on some of the more uncommon or beta version browsers and operating systems, officially we can only offer support on the range of browsers that we actively test our Internet Bank against.
Our browser support is split into two categories:
Fully supported browsers will be a combination of the most popular and latest versions. We will only offer support on final stable releases of new browsers and we endeavour to get these tested and then supported as quickly as possible. This is dependent on tests proving that the browser is safe and secure for you to use and that the user experience is not compromised.
We also support iOS and Android for mobile devices
Beta versions of browsers are still in development and we need to ensure they work correctly with our Internet Bank and systems. Our Internet Bank may work, however we can't provide you with any technical support.
This is the browser and operating system we believe you’re using to access this page:
If the information above is not correct, you can find more detailed information about your browser here.
Although we don't recommend you make too many changes to the way your browser is set up (just in case it interferes with your ability to access our services), there are some changes that you can easily make that may help you to browse our websites.
Note: The instructions below cover the set up for Internet Explorer on Windows and Firefox (for Windows and Mac). Other browsers will have similar features but the options may be in a different location.
If you have difficulty reading any text on screen, you can quickly and easily resize:
Top tip: If you have a mouse with a scroll wheel, you can quickly change the font size by holding down the CTRL key and moving the wheel back and forth.
Note: If you increase the font size, some page layouts may go slightly out of line. This cosmetic side-effect should be weighed up against the benefit of clearer text.
To permanently apply font and colour changes:
Using a sans serif font (such as Arial), rather than a serif font (such as Times New Roman) can make text easier to read.
Note: The majority of Nationwide's websites already use sans-serif fonts and you may not need/want to change this in your browser.
Website authors and designers often specify particular fonts, typefaces and background colours for their pages, and the combinations can sometimes make the text difficult to read. You can override these settings by choosing your own preferred, clearer colour scheme - black text on a yellow background gives a high contrast:
If you are accessing our services on a slow internet connection (perhaps you are travelling and not using your normal faster connection) or there appears to be a temporary slowdown with your Internet Service Provider (ISP), you might want to switch off image-loading. Our websites should work perfectly well without images displaying (but if not, please let us know) and will speed up page loads.
Click Full Screen on the toolbar.
There are more options to make websites easier to read, such as removing animation and expanding text. To look at the other options.
Firefox offers a number of accessibility options similar to Internet Explorer. In addition, Firefox lets you resize text beyond the 2-up, 2-down steps that Internet Explorer offers (making it a better choice of browser if you are visually impaired).
Our Accessibility pages provide further support for users with specific accessibility requirements.
At Nationwide we recommend that you keep your browser up-to-date with all security patches.
You can find out more on our security site.
You can find the latest versions of the browsers that Nationwide currently supports here.
We’re unable to offer any support for beta versions of browsers as these browsers are still in development and may have bugs or security problems that haven’t been resolved. If you’re using an unlisted or beta version browser, the site may still work, however we can't give you technical support and you may not be able to use the Internet Bank in full.