Other Services

The following services are available for certain accounts.

To see what is available, select 'My Accounts' and then click on 'Other Services'.

You will then see a list of services which apply to that account. Click on the service you are interested in to find out more details.

Change Your Name
You need to complete this form, print it out and post it to Nationwide Building Society, PO Box 2098, Swindon, SN1 5TY.

Change Your Address
You need to complete this form, print it out and post it to Nationwide Building Society, PO Box 2098, Swindon, SN1 5TY.

Print Off a Salary Transfer Form
You need to complete this form, print it out and give it to your employer/pension fund administrator to action.

Transfer to UK Account using CHAPS
You need to complete this form, print it out and post it to Nationwide Building Society, PO Box 2098, Swindon, SN1 5TY.

Transfer to Overseas Account using SWIFT
You need to complete this form, print it out and post it to Nationwide Building Society, PO Box 2098, Swindon, SN1 5TY.

Request a Cheque Withdrawal
You need to complete this form and post it to request a Cheque Withdrawal.

Request a Cheque Closure
You need to complete this form and post it to request a Cheque Closure.

Pay in Cheques
You need to complete this form, print it out and post it to Nationwide Building Society, PO Box 2098, Swindon, SN1 5TY.

Arrange an Incoming Standing Order
You need to complete this form, print it out and give it to your bank or building society to action.

Request an Overdraft
You need to complete this form and select 'Send Request' to send us the request online.

Request an R85 (Tax Exemption) Form
You need to complete this form and select 'Send Request' to send us the request online.

Request a Section 975 Certificate
You need to complete this form and select 'Send Request' to send us the request online.

Order a Copy of a FlexAccount Cheque
You need to complete this form and select 'Send Request' to send us the request online.

Order InvestDirect Stationery
You need to complete this form and select 'Send Request' to send us the request online.

Order a New PIN
You need to complete this form and select 'Order PIN' to order your PIN online.

Activate my WAP 'Phone
You need to complete this form and select 'Activate Your Phone' to activate online.

Order a PIN Reminder
You need to complete this form and select 'Order PIN' to order your PIN online.

Report a Card etc. Lost or Stolen
You need to let us know immediately by contacting us on one of the numbers provided on this page.

Change Your Name

If you have changed your name because you have got married, or for any other reason you can send us the details on this form.

Complete the form on the screen and print it out. When you print it out the mailing address and a signature box will appear on the form. If you have an envelope with a window in it, you can fold it so the address appears. Otherwise, copy the address onto another envelope.

Check the form is correctly competed, sign and date it and send it with any copies of appropriate documentation e.g. marriage certificate, deed poll.

Unfortunately we cannot process this online as we need to capture your new signature for our records.

Please allow 7 days for our records to be updated.

Location of Change Your Name Form

If you change your name, you will need to send us a change of name form.

Choose 'Other Services' from the left hand side of the screen.
Click on 'Change Your Name' in the 'Personal Details' section.
Read the alert box and click OK.
Complete the form on screen, then
print out the form.

Sign the form and
post it to the Nationwide address that you will see printed out for you.

Change Your Address

If you have changed your address because you have moved, or for any other reason you can send us the details on this form.

Check the form is correctly competed, sign and date it and send it to us.

Please allow 7 days for our records to be updated.

Location of Change Your Address Form

If you change your address, you will need to send us a change of address form.

Choose 'Other Services' from the left hand side of the screen.
Click on 'Change Your Address' in the 'Personal Details' section.
Read the alert box and click OK.
Complete the form on screen, then
print out the form.

Sign the form and
post it to the Nationwide address that you will see printed out for you.

Print off a Salary Transfer Form

Complete, print, and send a form to your Employer or Pension Fund Administrator to arrange for your salary or pension to be paid into your Nationwide FlexAccount.

Location of Salary Transfer Form

If you would like your salary or pension to be paid into your Nationwide FlexAccount, you will need to complete and print off this form.

Select the FlexAccount into which you want to pay your salary.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Salary Transfer' in the 'Financial Transactions' section.
Read the alert box and click OK.
Complete your name, your employment details and insert your FlexAccount number. This should be 8 digits. Sometimes a FlexAccount number has 9 digits with a 6 as the first digit. If this is the case, ignore the 6 and use the following 8 digits, and
print out the form.

Sign the form and
give it to your Employer or Pension Fund Administrator to action.

Transfer to UK Account using CHAPS

Complete, print, and send a form to request a 'telegraphic transfer' between two UK accounts. Telegraphic transfers are electronic payments made from an account at one organisation to an account at another. There is a charge of Ł20 for this service.

For payments made within the UK we use Clearing House Automated Payment System (CHAPS).
Making payments through CHAPS should mean that the recipient will receive funds the same day, provided your posted instructions are received at Nationwide by 1pm that day. (Any requests submitted after the 1pm deadline will be processed next day).
There is no minimum or maximum payment amount.

Location of CHAPS Form

Select the FlexAccount from which you wish to transfer funds.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Transfer to UK account using CHAPS' in the 'Financial Transactions' section.
Read the alert box and click OK.
Complete the form on screen, including your FlexAccount number. This should be 8 digits. Sometimes a FlexAccount number has 9 digits with a 6 as the first digit. If this is the case, ignore the 6 and use the following 8 digits, then
print out the form.

Sign the form and
post it to the Nationwide address that you will see printed out for you.

The transaction will be carried out on the day that it is received by Nationwide.

Please note: there is a transfer fee of Ł20 for CHAPS transfers that will be taken from your account.

Transfer to Overseas Account using SWIFT

Complete, print, and send a form to request a 'telegraphic transfer' between a UK account and an overseas account. Telegraphic transfers are electronic payments made from an account at one organisation to an account at another. There is a charge of Ł20 for this service.

For payments made between the UK and other countries we use the Society for Worldwide Interbank Financial Telecommunications (SWIFT)
Nationwide cannot guarantee how long SWIFT payments will take to reach a beneficiary's account
There is no minimum or maximum payment amount
You can also take this form into a branch. However, if you do so you will need to ensure that you take identification with you to be able to carry out the transaction

Location of SWIFT Form

Select the FlexAccount from which you wish to transfer funds
Choose 'Other Services' from the left hand side of the screen
Click on 'Transfer Overseas using SWIFT' in the 'Financial Transactions' section.
Read the alert box and click OK
Complete the form on screen, including your FlexAccount number. This should be 8 digits. Sometimes a FlexAccount number has 9 digits with a 6 as the first digit. If this is the case, ignore the 6 and use the following 8 digits
To help process your payment efficiently you should always quote, whenever possible, the Bank Identifier Code (BIC) of the beneficiary's bank
You will always be required to provide the beneficiary's International Bank Account Number (IBAN) when sending payments into Europe*. The IBAN uniquely identifies the beneficiary's account and is only mandatory for processing payments between Countries in Europe
* Europe refers to the 25 EU Member States together with Iceland, Norway, Liechtenstein and Switzerland.
If you send a payment outside of Europe please fully quote the beneficiary's Account Number
print out the form

Sign the form and
post it to the Nationwide address that you will see printed out for you.

The transaction will be carried out on the day that it is received by Nationwide.

Please note: there is a transfer fee of Ł20 for SWIFT transfers that will be taken from your account.

Request a Cheque Withdrawal

If you would like to receive a cheque, drawn from any of your card accounts, you can request one here. We may contact you to confirm this transaction.

This transaction will be carried out within 2 working days and the cheque will be posted to your registered address.

Cheque withdrawals for less than Ł250 are not allowed from InvestDirect accounts. Any requests will not be processed.

Location of Cheque Request Withdrawal Form

Click on the name of the account from which you want the cheque withdrawn from
Choose 'Other Services' from the left hand side of the screen
Click on 'Cheque Withdrawal Request' in the 'Financial Transactions' section
Complete the form
Print the Form
Sign and Date it
Post the form to the address detailed on the form

If you wish to request a cheque withdrawal from a passbook account please visit your local branch.

If the account is not selected from the account list the option 'Cheque withdrawal / Cheque Closure' will not be displayed.

The address to send your request to will show on the printed form.

Request a Cheque Closure

If you would like to close one of your card accounts and receive a cheque for the closure amount, you can request one here. Closure cheques will be posted to your registered address.

We may contact you to confirm this transaction.

Location of Cheque Withdrawal Form

Click on the name of the account from which you want the cheque
Choose 'Other Services' from the left hand side of the screen
Click on 'Close Account Request' in the 'Financial Transactions' section
Complete the form ensuring you tick the ‘Close this Account’ tick box
Print the Form
Sign and Date it
Post the form to us. The address to send your request to will show on the printed form.

If you wish to request a cheque withdrawal from a passbook account please visit your local branch.

Pay in Cheques

Use this form to send cheques to us to pay into your account. Don't forget to write your name and account number on the back of the cheque(s).

Location of Pay in Cheque(s) Form

Click on the name of the account you want to pay the cheque(s) into.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Pay in Cheque' in the 'Financial Transactions' section.
Complete your name and daytime contact number.
Complete your sort code and account number (see account number formats).
Complete today's date.
Key in the amount(s) of each cheque(s).
The total value of your cheques will automatically appear in the
Print out the form.

Sign the form and
post it to the Nationwide address that you will see printed out for you.

Cheques will be credited on day of receipt.

Cheques can only be made payable to the person(s) who hold(s) this account and should be crossed A/C Payee.

Remember to write your name and account number on the back of the cheque(s).

Please allow 3 or 5 working days (depending on the type of account) for the cheque(s) to be processed and the funds to be available.

Arrange an Incoming Standing Order

Complete, print, and send a form to another current account provider requesting a standing order to be set-up to pay into a Nationwide account.

Location of Incoming Standing Order Form

Click on the name of the account you want to pay a standing order into.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Incoming Standing Order' in the 'Financial Transactions' section.
Select the account type.
Complete the section about you, about your bank details and about your Nationwide account details (see account number formats).
Select the first and subsequent payment dates. If have a date for the standing order to end, enter this date too, otherwise leave it blank and the standing order will be paid until further notice.
Choose the frequency (monthly/quarterly/half-yearly or annually).
Print out the form.

Sign the form and
post it to your bank or building society.

Please allow at least 4 working days for payments to reach your Nationwide account.

Request an Overdraft

Request a new overdraft, or increase your current limit, by completing and sending this online application. We will respond to your request within 24 hours. Overdrafts are available to Nationwide current account holders who have a debit card or cheque guarantee card subject to status. You must be aged 18 or over.

Location of Request an Overdraft

Click on the FlexAccount for which you want the overdraft. You must have a FlexAccount with a chequebook and/or cheque guarantee card and/or Visa payment card. You cannot request an overdraft if you have a FlexAccount with a cash card only.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Request an Overdraft' in the 'Financial Transactions' section.
Complete the amount of overdraft you require (minimum Ł50 and in multiples of Ł10).
Complete your account details to confirm them to us.
Complete your name and address details to confirm them to us, and
select 'Send request'.

By sending a request for an overdraft, you will be agreeing that Nationwide may need to carry out credit checks with external credit reference agencies and the enquiry will be recorded by them.

You will receive a response from us in about 7 working days.

Request an R85 (Tax Exemption) Form

If you are eligible to receive interest on your account without tax being deducted, please request an R85 Tax Form from us.

You will need to request one of these forms for each account that you wish to register for interest without tax being deducted.

Location of R85 Request (Tax Exemption) Form

Click on the account for which you want the R85 form.
Choose 'Other Services' from the left hand side of the screen.
Click on 'R85 Request' in the 'Tax Forms' section.
Complete the number of R85 forms you require.
select 'Send Request'.

You will receive your forms from us in about 7 working days.

Section 975 certificate information

A Section 975 certificate is a written statement showing all of the interest earned and tax paid on an account. You can order Section 975 certificates for the previous 6 years.

Requesting a Section 975 certificate online

If you are registered for internet banking, you can send a request for a Section 975 certificate online and you will automatically receive annual certificates. To do this:

Sign On to the Internet Bank
click on the 'My accounts' tab at the top of the screen, to display the 'My Accounts' Screen
from the 'Account List' which is displayed, click on the account you want the Section 975 Certificate for
click 'Other Services' from the menu on the left hand side of the screen
click 'Request a Section 975 Certificate' under the 'Tax Forms' menu, and
complete the form online and send your request.

Once you have submitted a request, the certificates should be received within 10 working days.

NB. If the account has not been selected by clicking on the account from the Account List on the ‘My Account’ screen, then the ‘Other services’ screen will not show the 'Request a Section 975 Certificate'

Order a Copy of a FlexAccount Cheque

You can request a photocopy of a FlexAccount cheque online. Please note:

There's a Ł5 charge for this service.
We can only issue copies of cheques which are less than 6 years old.
We'll post the copy to your registered address within 15 working days.

To order a copy online simply:

select your FlexAccount and choose 'Other Services' from the menu on the left hand side of the screen
under 'Financial Transactions' choose 'request a copy of a FlexAccount cheque'
from the dropdown list choose which FlexAccount you wish to order the copy of the cheque for
Enter the cheque number, amount and date debited
select 'Send Request'.

You'll receive a copy of your cheque within 15 working days and the Ł5 charge will be debited from the FlexAccount the cheque was drawn from.

Order InvestDirect Stationery

Request new InvestDirect stationery, will be sent to you through the post in about 7 days. We will send you: 3x Credit slips, 3x Withdrawal slips, 2x General Correspondence slips, 4x Envelopes, 1x Request for more stationery.

Location of InvestDirect Stationery

Click on the your InvestDirect account.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Order Stationery'.

You will receive your stationery in about 3 working days.

Order a New PIN

Order a new cash/debit card PIN which will be sent to you through the post in about 7 days.

Location of Order a New PIN

Click on the name of the account that the cashpoint card belongs to.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Order a PIN'.

You will receive your new PIN number, in about 7 working days.

Note:
You can no longer order a new PIN for FlexAccounts that have 4543 as the first block of digits. Instead choose 'order PIN Reminder' from the 'Other Services' main menu or contact your local branch to order a new PIN.

Activate my WAP 'Phone

Activate a WAP phone so it can be used it for Mobile Internet Banking.

Mobile Internet Banking puts Nationwide's services in your pocket. If you have a Nokia WAP mobile phone you can per form a number of the banking tasks that you normally do over the Internet. The service can be accessed wherever you can use your Nokia WAP mobile phone within the UK.

The service allows you to:

Check your account balances on 10 account types
View your last 12 transactions
Transfer money
Pay bills

To use Mobile Internet Banking you need:

To own a compatible WAP mobile phone (Nokia 7110, Nokia 6210, Nokia 3330 or Nokia 6250) using any UK mobile phone network (Orange, Vodafone, BT Cellnet, One2One, etc)
To have activated Mobile Internet Banking and received Nationwide's settings to your phone
Your Internet Banking registration details: memorable date and passnumber (your customer number will be stored in your phone)

Order a PIN Reminder

Order a cash/debit card PIN reminder which will be sent to you through the post in about 7 days.

Location of Order a PIN Reminder

Click on the name of the account that the cashpoint card belongs to.
Choose 'Other Services' from the left hand side of the screen.
Click on 'Order PIN Reminder'.

You will receive your PIN reminder, in about 7 working days.

Report a Card etc. Lost or Stolen

If you have lost your FlexAccount card(s), savings card(s) or FlexAccount cheque book(s), or if you wish to stop a cheque that you have written, please telephone us on 08457 30 20 10 immediately. Cheques guaranteed by your FlexAccount card cannot be stopped.

If any of your FlexAccount and savings cards/chequebooks have been stolen, please telephone us on 08457 30 20 10 immediately.

If you have lost your Nationwide Credit Card or it has been stolen, please telephone us on 08457 99 22 22 immediately. For all other Credit Card queries please call Cardholder Services on 08457 99 88 99.

We recommend you take out a Card Protection Plan (CPP) to protect all your cards in the case of loss or theft. One free call to CPP on 0808 100 2255 or from abroad on +44 1904 544622 (reversing the call charges) will cancel all your cards and order replacements for you. Apply using the form sent with your card or telephone 0870 608 1529 for immediate cover (quoting Nationwide).

Nationwide's accounts have the following formats

FlexAccount sort code: either 07-01-16 or 07-44-56. You should use 07-01-16 even if 07-44-56 on your cheque book or cash card.
FlexAccount account number: This should be 8 digits. Sometimes a FlexAccount number has 9 digits with a 6 as the first digit. If this is the case, you may need to ignore the 6 and use the following 8 digits e.g. when filling in a bank form. Where a FlexAccount number has 9 digits it will usually be presented the the 4 digit branch code or prefix e.g. 1234/612345678.
CashBuilder card, InvestDirect or SmartAccount card: 07-00-30.
Sometimes you may not recognise your account number. This is because Nationwide uses a number of different account number formats for historical reasons. Many Building Societies, ourselves included, have used 'long' account numbers but the United Kingdom clearing system has been standardised to use six digit sort codes and eight digit account numbers. Therefore any accounts where the internal format does not match these criteria but where transactions may need to be carried out via the clearing system, have also been allocated separate details which members can use for dealings with other financial institutions. It is the latter account number format which is printed on FlexAccount statements and our branches also use it to set up transfers to other Nationwide accounts.

Finding your account number

Your account number appears in a number of different places.

If you are not sure what your account number is, please check the following.

On your card:

On a FlexAccount, CashBuilder, InvestDirect or SmartAccount card you will find your account number printed along the bottom of the card. Take care not to confuse this with the large card number printed in the centre as this changes every time a new card is issued.
If you have a Credit Card or Gold Card you will find your 16 digit account number printed across the middle of your card. It should be in the following format 44935XXXXXXXXXXX.

On your chequebook:

Your 8-digit account number is printed along the bottom of your chequebook and also on the top right hand corner above the space where you fill in the date.

On your statement:

For FlexAccount, CashBuilder, InvestDirect and SmartAccount your account number will appear at the top of your statement and may also contain a branch number.
On Credit Card and Gold Card statements your 16 digit account number appears on the top right corner and also on the detachable Bank Giro credit slip at the foot of the statement. It should be in the following format 44935XXXXXXXXXXX.
On Mortgage year end statement your account number will be displayed on the top left hand side.

On your e-Savings welcome letter:

On your e-Savings welcome letter your 8 digit number appears in the boxed section.

On your Savings Account Passbook:

If you have a Savings Account with a passbook your account number is printed on the inside of the front cover.

On your Savings Account Bond Certificate:

If you have a Savings Account with a bond certificate your account number is printed on the front of your certificate.

On Your Notice of Mortgage Rate Change:

On your notice of mortgage rate change letter your account number will be displayed within the 'Payment Details' box at the bottom of the page.