Credit Card Terms and Conditions

Effective from 04 September 2008

Credit Card Agreement regulated by the Consumer Credit Act 1974

This is an agreement between Nationwide Building Society, Credit Card Services, PO Box 8738, Wigston, LE18 9BG and you:

KEY FINANCIAL INFORMATION

A. When you open your account we will tell you your credit limit. We can change your credit limit at any time and we will tell you if we make such a change. You will need to tell us if you do not want us to increase your credit limit.

B. You must pay us a minimum monthly payment equal to 3% of the account balance or Ł5 (whichever is the higher) within 25 days (15 days for Cash Reward cards*) of the date of your monthly statement. You can pay us more than the minimum if you want to but if the balance is less than Ł5 you must pay what you owe us in full (See also condition 2 of the credit card terms and conditions).

C. The APR (variable) for each card is:

Gold 15.9%
Classic 17.9%
Cash Reward* and Cash Reward Gold* 17.9%

OTHER FINANCIAL INFORMATION

D. The Total Charge for Credit on Purchases is Ł124 (Gold), Ł139 (Classic, Cash Reward* and Cash Reward Gold*), being interest only on an example Ł1500 repaid over one year.

E. The rates of interest applicable to each card are:

Card		Gold card	Classic card	Cash Reward & Cash Reward Gold card*
Purchases	Introductory rate	0%	0%	n/a
Purchases	Ongoing rate	15.9% p.a.	17.9% p.a.	17.9% p.a.
Balance Transfers	Introductory rate	0%	0%	n/a
Balance Transfers	Ongoing rate	15.9% p.a.	17.9% p.a.	17.9% p.a.
Cash Advances	Introductory rate	n/a	n/a	n/a
	Ongoing rate	27.9% p.a	27.9% p.a	27.9% p.a.

All rates, except introductory rates, are variable. Introductory rates for accounts opened on or after 04/09/2008 apply for 3 months on purchases and 13 months on balance transfers, from the date the account is opened. The introductory rate and fee charged on balance transfers applies to transfers made within 3 months from the date the account is opened.

Introductory rates for accounts opened before 04/09/08 apply for 3 months on purchases at 0% and 10 months on balance transfers at 0%, from the date the account is opened.

F. We will not charge you interest on new purchases that appear on your current (i.e. most recent) statement if, by the close of business on the 25th day (15th day for Cash Rewards cards*) after that statement date, we have received payment of the full account balance shown on that statement. If you pay less than the account balance by this date, we will charge interest on the outstanding balance from the date of each transaction at the rate shown above, based on the daily balance on your account, until full repayment is made. Interest on balance transfers and cash advances will be charged from the date the balance transfer or cash advance was debited to the account, until full repayment is made.

G. We will apply payments initially to fees, charges and interest shown on your current statement, and subsequently, to the debt bearing the highest interest rate, treating unstatemented purchases as interest free for the purpose of payment allocation.

H. In working out the APR we have not taken into account any changes which we may make to the interest rates or any other charges in the calculation.

I. We can at any time make reasonable changes to interest rates, charges, fees and other costs payable on your account, but we will only do so for business, legal or operational reasons. We can also make changes to the terms of this agreement or to any services we provide under it provided we give you reasonable notice. (See also condition 4 of the credit card terms and conditions.)

* Cash Reward and Cash Reward Gold cards are no longer available to new customers.

KEY INFORMATION

J. We can make the following charges to your account:

Default charges -

Ł12 if you make your payment late or fail to make the minimum payment
Ł12 if you exceed your credit limit
Ł12 if a payment is returned unpaid.

Other charges -

A fee of 2.5% (minimum Ł3.00) is payable on each cash advance.
For Gold and Classic cards opened on or after 04/09/08, a non-refundable fee of 3% (minimum Ł3.00) is payable on each balance transfer made within 3 months of the date the account is opened
For Gold or Classic cards opened before 04/09/08, a non-refundable fee of 2.5% (minimum Ł2.50) is payable on each balance transfer made within 3 months of the date the account is opened.

Please also see condition 3(c) of the credit card terms and conditions for details of when other charges may be incurred.

MISSING PAYMENTS

Missing payments could have severe consequences and make obtaining credit more difficult.

IMPORTANT - READ THIS CAREFULLY TO FIND OUT ABOUT YOUR RIGHTS

The Consumer Credit Act 1974 lays down certain requirements for your protection which should have been complied with when this agreement was made. If they were not, we cannot enforce this agreement without getting a court order.
The Act also gives you a number of rights:
1) You can settle this agreement at any time by giving notice in writing and paying off the amount you owe under the agreement.
2) If you received unsatisfactory goods or services paid for under this agreement, apart from any bought with a cash loan, you may have a right to sue the supplier, us or both.
3) If the contract is not fulfilled, perhaps because the supplier has gone out of business, you may still be able to sue us.
If you would like to know more about your rights under the Act, contact either your local Trading Standards Department or your nearest Citizens' Advice Bureau.

THEFT, LOSS OR MISUSE OF THE CREDIT CARD

If the card is lost, stolen or misused by someone without your permission, you may have to pay up to Ł50 of any loss to us. If it is misused with your permission you will probably be liable for ALL losses. You will not be liable to us for losses which take place after you have told us about the theft, etc as long as you confirm this in writing within seven days.

YOUR RIGHT TO CANCEL

You have a right to cancel this agreement. You can do this by sending or taking a WRITTEN notice of cancellation to Nationwide Building Society, Credit Card Services, PO Box 8738, Wigston, LE18 9BG. You have 14 days starting with the day after you received this notice. You can use the form provided.

If you cancel this agreement you, the debtor, will still have to repay any money lent to you. Any money you have paid, less any charges you may have to pay, must be returned to you. If you repay all sums due within one month of cancellation then you will not have to pay interest or other charges.

Any goods which you already have under the agreement, apart from any purchased out of a cash loan, will have to be returned. Such goods should not be used and should be kept safe. (Legal action may be taken against you if you do not take proper care of them.) You can wait for them to be collected from you and you need not hand them over unless you receive a written request.

You will not, however, be required to hand back any goods supplied to meet an emergency or which have already been incorporated, for example in your home. But you will still be liable to pay for emergency goods or services or for any goods which have been incorporated by you or one of your relatives.

Nationwide Credit Card Conditions

Definitions
In these conditions:
"account" means the account we keep for your credit card;
"balance transfer" means money transferred to your account which you owed to another lender under their credit card;
"cash advance" means obtaining cash, foreign currency or travellers' cheques, or gambling, using the card. The maximum amount of cash advances is 50% of your credit limit;
"credit card/card" means any Nationwide Building Society credit card, which we give you or any additional card holder, as well as any renewals or replacements;
"gambling" means a transaction that we recognise as having been made at an establishment where gambling is carried out, which includes internet gambling, whether or not the purpose of that transaction is for gambling purposes;
"our/us/we" means Nationwide Building Society;
"PIN" means the personal identification number to be used with the card;
"purchase" means a purchase of goods or services using the card or card number;
"transaction" means any balance transfer, purchase, cash advance or other payment made on your account using your credit card or by giving your credit card details under this agreement;
"unstatemented purchases" means purchase(s) made with your credit card since your outstanding balance was last calculated for an account statement;
"you" means the person with whom we made this agreement.
What you have to pay
(a) You must pay us the minimum monthly payment until your credit card agreement ends and you have paid off everything you owe on the account. You must do this even if you do not receive a monthly statement.
(b) You can pay us by Direct Debit; by sending a cheque to Nationwide Building Society, Credit Card Services, PO Box 2884, Swindon, SN38 1WZ; by bank giro credit; by making a payment at any of our branches or by using our FlexAccount Bill Payment Service. When we initially receive your payment it will be treated as uncleared funds. The central clearing cycle is normally 3 working days, and you should allow this time for your payment to clear (this may take longer if payment is made through an organisation other than Nationwide). The available balance on your account may not be adjusted until we can be sure that cleared funds have been received to your account.
(c) Any amount which takes you over your credit limit and/or any arrears shown on your monthly statement must be repaid in full immediately.
(d) Everything you owe us under this agreement must be repaid immediately:
  (i) if you die;
  (ii) if you fail to satisfy a statutory demand in bankruptcy for more than 21 days;
  (iii) if we ask for immediate repayment because you have not kept to these conditions.
Should the above happen all the cards on your account will be cancelled and must be cut in two and returned to us.
(e) We will apply payments initially to fees, charges and interest shown on your current statement and subsequently, to the debt bearing the highest interest rate, treating unstatemented purchases as interest free for the purposes of payment allocation.
Interest and Charges
(a) As well as interest we can debit your account with additional charges in accordance with the scale applicable at the time you incur the charge. You can ask us for the latest scale of charges at any time. We can change or add to the additional charges but the following are examples of when you will have to pay us such a charge:
  (i) if you fail to make a payment or the payment is returned unpaid;
  (ii) if you go over your credit limit;
  (iii) if you are late making a payment;
  (iv) if we have to write to you, telephone you or call at your address because you do not keep to these conditions.
(b) If you take out payment protection insurance we will charge the monthly premiums to your account. The premium depends on the amount owing on your account.
(c) We can charge your account with any costs or expenses we reasonably incur as a result of:
  (i) collecting money from you which you owe on your account;
  (ii) finding out your whereabouts if you change address but do not tell us within seven days of doing so;
  (iii) for any other reason where you have not kept to these conditions.
Interest will be charged up to the date we obtain any court judgement against you.
(d) You will only be entitled to one introductory rate or offer on a Nationwide credit card. If you have previously held a Nationwide credit card, you will not be entitled to the introductory rate or offer under this agreement.
Varying your agreement
(a) We can make reasonable changes to:
(i) any or all of the interest rates charged on your credit card account;
(ii) any fees, charges or other costs payable on your credit card account, including those for services provided under the agreement. Such changes can be made at any time but will only be made for business, legal or operational reasons.
(b) We can also make other changes to this agreement, or to any services provided under the agreement, without getting your agreement provided we give you reasonable notice.
(c) We can change your credit limit at any time and will tell you if we make such a change. Your credit limit may be increased or decreased. You will need to tell us if you do not want us to increase your credit limit.
(d) We can tell you of any change we decide to make by putting notices in our branches, in the press or by writing to you, for example by telling you on your monthly statement. We will tell you what the change is and when it will take effect. We will always follow any legal requirement about how and when to tell you. If it is not possible or practical to tell you before the change happens we will tell you as soon as we can after the change takes effect.
(e) If we decide to temporarily ignore or relax the conditions of this agreement, for example by allowing you more time to pay, we will not be prevented from enforcing our rights against you under the agreement in full at any time.
(f) If any of these conditions or a part of them becomes invalid because it is found to be unfair, unenforceable or for any other reason the other conditions or those parts of them will remain fully valid. We can also treat any conditions or parts of them which are found to be unfair or unenforceable as being changed so they are fair and can be enforced against you.
(g) We may apply the ongoing interest rate to introductory rate balances before the end of their introductory periods, if you do not make at least your minimum payment by the payment due date, or if you exceed your credit limit at any time.
(h) If you have taken out our Payment Protection Insurance we may restrict or prohibit the use of your credit card if you claim a benefit from this insurance.
What you can use your card for
(a) You can use your credit card or credit card details to carry out transactions using the services available to you as a cardholder. You will be asked to sign or input your PIN for transactions but telephone, internet and mail order transactions can be carried out just using your credit card details. You will need your PIN to use your credit card to withdraw cash from a cash machine.
(b) You can only use your card up until the expiry date shown on the front of the card or until this agreement otherwise comes to an end. Also, you must only use your card to carry out transactions for amounts which, when added to what you already owe, will not take you over your credit limit.
(c) Before a transaction is carried out the person you are paying may ask us to authorise the amount. In reaching our decision we will consider factors such as your outstanding balance and your credit limit. However, we can always decline an authorisation request without giving a reason.
(d) Your credit card belongs to us at all times and you must return it immediately if we ask for it. Anybody acting on our behalf also has the right to keep or ask you for your credit card.
(e) As well as our other rights under this agreement we can cancel your card temporarily or permanently if we have reasonable grounds for doing so and we consider it necessary. While your card is cancelled you must not use it.
(f) You can not use your card for illegal purposes. If you do then we may cancel, restrict or suspend the use of your card immediately.
(g) You cannot use your credit card to repay arrears on another Nationwide credit card.
(h) You can use your card to obtain cash advances. A fee of 2.5% (minimum Ł3.00) is payable on cash advances. The maximum total cash advance is limited to 50% of your agreed credit limit. Any single cash advance, when added to what you already owe, must not take you over your agreed credit limit.
(i) For your added security and to reduce the risk of credit card fraud, you may be invited to register for Verified by Visa when you use your credit card to make purchases over the internet at participating organisations. If you do not register, you may not be able to make purchases from participating organisations via the internet.
Cash Rewards - Cash Reward Cards Only (Cash Reward and Cash Reward Gold cards are no longer available to new customers)
(a) We will pay a cash reward on purchases (excluding balance transfers, transactions made abroad, or made with retailers that are registered outside of the UK, cash advances and payment protection insurance premiums). We will tell you what the cash reward rate is and any maximum amount we will pay when we open the account and whenever we change it.
(b) Cash rewards will be earned on the date the transaction appears on your account, which may not be the date of the actual transaction. Cash rewards you earn each month will be shown on your statement. The total amount will be credited to your account in December each year or when you close your account or transfer to another Nationwide credit card.
(c) If:
  (i) you miss your monthly payment; or
  (ii) either of us have given notice to end this agreement; or
  (iii) you exceed your credit limit in any month; or
  (iv) you have breached any of the terms and conditions of the account you may not earn cash rewards for that month and your annual credit may be delayed or withheld.
(d) If you are given a refund for a purchase on which we paid a cash reward we may deduct the cash reward we gave you on the refunded purchase.
(e) We can amend this condition at any time for any of the reasons specified in condition 4 and we will notify you in accordance with condition 4(c). In particular we may change the cash reward rates, the type of purchase on which cash rewards are paid, the maximum amount we will pay in each year, how we calculate the cash reward and how we pay the cash reward to you. Any change to the way in which we calculate the cash reward will not affect the calculation in respect of any purchases you made before the change takes effect.
(f) We may stop paying cash rewards by giving you not less than 30 days notice.
Replacement cards
(a) We will send you a new or replacement card and PIN when it is necessary, unless you have not kept to these conditions or the agreement has been cancelled by you or us. These conditions apply to any new or replacement card or PIN we issue you with.
(b) You can tell us not to renew your card at anytime by writing to us.
Looking after your card and PIN
(a) When you receive your credit card you must:
  (i) sign it immediately;
  (ii) take care not to lose or damage it, and
  (iii) follow any instructions we give you about using your card or keeping it safe.
(b) You must not:
  (i) let anyone else use your card; or
  (ii) tell anyone else your card details unless you are using it to carry out a transaction or you are reporting it lost or stolen to us or through a card protection scheme.
(c) You will be issued with a PIN and you must:
  (i) memorise your PIN immediately and destroy the written notification telling you what your PIN is as soon as you can;
  (ii) never write down your PIN on your credit card or on anything kept with it;
  (iii) never tell anybody else what your PIN is and must not let anyone else use it;
  (iv) never use or disclose your PIN for telephone, internet or mail order purchases.
Lost or Stolen cards
(a) If:
  (i) your card is lost or stolen; or
  (ii) someone else knows your PIN (except an additional cardholder sharing the same PIN who you have given your PIN to); or
  (iii) you think someone else may be using your card or PIN without your permission; you must tell us as soon as you possibly can by contacting Nationwide Building Society, Credit Card Services, PO Box 8738, Wigston, LE18 9BG, telephone (08457) 99 22 22 if you are in the UK or (44) 1268 567 213 if telephoning from abroad (both 24 hours).
This can be done through a card protection scheme. Once you have told us we will take whatever steps we consider appropriate to protect your account. This can include cancelling your card and any cards issued to an additional cardholder. If you tell us by telephone, we will normally ask you to confirm what you tell us in writing within 7 days. Unless you or we decide to close your account, we will send you a new card and PIN should any of the above happen.
(b) If any of the above occur and we want to investigate what happened then you must help us. This includes you reporting the matter to the police. You must also allow us to pass on information to the police and other organisations likely to be affected by what happened.
(c) If someone does use your card or PIN without your authority:
  (i) your liability for any losses which occur before you tell us will be limited to Ł50;
  (ii) once you have told us what has happened you will not be liable for any losses which then occur.
These limits on your liability will not apply if you act fraudulently or with gross negligence. We will refund you with any money charged to your account without your authority which you are not liable for.
(d) You must never use a card if you have reported it lost or stolen if you then find it or someone returns it to you. If you do find your card you must destroy it by cutting it in two and returning it to us.
Additional cardholder(s)
(a) You can ask us to issue a credit card so an additional cardholder can use it on your account. The additional cardholder must be aged 18 or over. Whether we issue an additional card will be at our discretion and will depend on your financial circumstances at the time you apply or later ask for an additional card to be issued.
(b) You will be responsible for any additional credit card and for how it is used which means:
  (i) you must ensure the additional cardholder uses the card correctly under these conditions;
  (ii) you must ensure the additional cardholder keeps a PIN secret in the same way you have to and does not tell anyone other than you or another additional cardholder sharing the same PIN what it is;
  (iii) we will treat all transactions by the additional cardholder as if you had made them and will charge the amount to your account; and
  (iv) you are responsible even if the additional cardholder uses the credit card for transactions you disapprove of or which are not in accordance with these conditions.
(c) We will not disclose details about your account to an additional cardholder without your authority in writing.
(d) You must tell us the moment you want to cancel an additional credit card and return the card, cut in two, to Nationwide Building Society, credit card Services, PO Box 8738, Wigston, LE18 9BG. Until the card reaches us you will continue to be responsible for it and for any transactions charged to your account using it.
Your account
(a) Your credit card account will be charged with the following:
  (i) all transactions using your credit card (with or without your PIN) or credit card details, including those which were not or which you claim were not made by you or by an additional cardholder;
  (ii) any other transactions or amounts which you have agreed will be charged to your account, for example cheques or other payments to the account; and
  (iii) interest and charges you have to pay under these conditions or for any additional services you ask for as part of your credit card.
(b) You cannot cancel a transaction after you have used your credit card or credit card details.
(c) Once a transaction is carried out on your account the balance available on your credit card will immediately go down by the amount of that transaction.
(d) You can use your credit card to carry out transactions abroad. When we put a transaction in a foreign currency onto your account we will convert it into sterling at the exchange rate set by Visa on the day they process the transaction.
(e) If you receive a refund on a transaction which you paid for using your credit card or card details we will pay the amount of the refund into your account when we receive it.
(f) You must let us know as soon as you possibly can if you see an entry on your account which you think is wrong or you believe was not authorised by you or an additional cardholder.
(g) If we change your credit card number and /or expiry date we will notify VISA that your old card number is no longer in use. We will attempt to process ongoing payments to your new card but you will need to contact the retailer or person or company you are paying to notify them of any change in your card details to ensure that payments continue to be processed correctly. You will also be required to contact the retailer or person or company should you wish to stop the regular payment.
Statements
(a) We will send you a statement every month if you owe us money. Otherwise, you will normally receive a statement when you next use your card.
(b) Your monthly statement will show the transactions and other payments on your account since your last statement. It will also show the account balance as at the statement date and the minimum monthly payment with the date by which you have to pay it.
Change of personal details
(a) You must tell us straight away if you change your name or address or if any additional cardholder changes their name.
(b) If you tell us by telephone we will normally ask you to confirm what you have told us in writing.
Closing your account
(a) At any time during this agreement either you or we can close your account by telling the other. We will give you reasonable notice before we do so.
(b) If your account is closed you must return all the cards we have issued on your account, cut in two, and repay everything you owe us under this agreement.
General
(a) We, or anybody we appoint, may record or monitor telephone calls in order to avoid possible misunderstandings and help maintain customer service.
(b) You can only hold one Nationwide credit card at any time. If you wish to apply for another Nationwide credit card you must close this account and repay all amounts outstanding. Subject to your application for a new Nationwide credit card being satisfactory to us, we may agree to transfer the outstanding balance of this account to your new Nationwide credit card
(c) We will try our best to ensure you can use your credit card at all times but we will not be responsible if an event beyond our reasonable control prevents us from doing so. For example, if you want to pay someone using your credit card but they refuse to let you do so or want to withdraw cash from a cash machine which is not working, we will not be liable. It would also include situations such as strikes and systems or communications failure.
(d) We may, without giving you notice beforehand, transfer our rights under this agreement to someone else. This agreement will then apply to them in the same way as it applied to us. However, you cannot transfer your rights under this agreement to anybody else.
(e) If you have a claim against us or anybody you paid using your credit card you cannot offset the amount of your claim against anything you owe on your account, subject to any legal rights you may have.
(f) This agreement is subject to English law.
Credit Checks
We may make periodic searches within Nationwide, at credit reference agencies and fraud prevention agencies to manage your account with us, to take decisions regarding credit, including whether to make available or to continue or extend existing credit. The searches will not be seen or used by lenders to assess your ability to obtain credit.