KFIs - Frequently Asked Questions

Before contacting Nationwide, please take a moment to read through the questions and answers below. The chances are that your question will be answered here.

I have forgotten my sign on details (User ID, memorable data, PIN)

  • you will need to contact the MTE helpline for these to be re-set and re-issued. Tel - 0870 8870055

I can't sign into the KFI system

  • check you have keyed your sign on details correctly and remember that this is ALL case sensitive
  • your information held on the Nationwide database must match those you keyed to obtain your sign on details. To check this please contact 0845 8502852

I get a "Run time error" when trying to produce a KFI

  • check that you have accurately completed all fields
  • check that your computer does not have a "pop up blocker" switched on

I have just changed my temporary PIN and now I cannot get into the KFI system

  • once you have changed your PIN, this information takes 2 hours to take affect. Please try again after this time has elapsed

I am trying to obtain a KFI for a portable product and I keep getting a message "The postcode & or Date of birth does not match"

  • to obtain a portable product KFI the following fields must match the existing Nationwide account held:
    • first name(s)
    • surname
    • date of birth
    • correspondence postcode*
    • account number

    *take care the postcode match is that of the correspondence address and not the security address

  • the error message itself may possibly be misleading and will appear when any of this information fails to match
  • if you are content that the information you have entered is correct, you will need to contact your e champion based at your dedicated service centre. If you are unsure who they are please use our postcode search