Free FlexAccount Travel Cover - making a claim

Nationwide FlexAccount Travel Cover is provided by UK Insurance Limited†, so they will be looking after your claim for you.

Emergency assistance

Telephone: 0141 349 0109
(from abroad): +44 141 349 0109
Fax: 01252 740 111
(from abroad): +44 1252 740 111

The emergency assistance provides 24 hour worldwide emergency travel service which includes medical assistance and personal travel referral service for Nationwide FlexAccount holders travelling outside the UK.

Making a claim

Telephone: 0845 246 1696
(8am-6pm Monday - Friday)

For a non emergency related claim please notify UK Insurance Limited † of the claim in the first instance.

In the event that you have two policies you should inform both insurers at the same time of the claim.

What to do in the event of an emergency

Contact the assistance services as quickly as possible in the event of illness or accident whilst abroad (where costs are likely to be greater than £500) or in any other emergency situation (such as the loss of a passport).

Please state that you are a Nationwide FlexAccount customer.

An experienced co-ordinator in the UK will deal with your enquiry and will then ensure that where necessary:

Hospitals are contacted and necessary fees guaranteed.
Medical advisers are consulted at the outset for their views on the possibility of arranging your return to the UK.
Assistance upon arrival in the UK or the Channel Islands is provided where medically necessary.

Assistance co-ordinators are, in most cases, multilingual and able to converse with doctors and hospitals abroad. You may also call the assistance services for information relating to emergency health matters when travelling abroad.

The 24-hour assistance service and claims for emergency medical assistance are handled by American Assistance Inc (AAI) and UK Insurance Ltd†.

†UK Insurance Limited (UKI) is authorised and regulated by the Financial Services Authority (FSA). The FSA registered number is 202810. Address – The Wharf, Neville Street, Leeds, LS1 4AZ. UK Insurance Limited is registered in England. Registration number – 1179980.