Claims

The following guidelines for claims are only applicable to policies taken out with Nationwide Building Society. If your policy was taken out with Portman Building Society please follow the claims guidelines in your policy booklet.

In the unfortunate event that you have to make a claim, there are two ways we can help you depending on the urgency.

Claims helpline:
08456 41 97 22 - call between 10am and 4pm Monday to Friday.

Emergency Medical Assistance helpline:
+44 (0) 20 8603 9371 - call 24 hours a day, from anywhere in the world.

To claim, download the relevant insurance claim form here:

Cancellation Insurance Claim (PDF - 88KB)
Delay/Missed Departure Insurance Claim (PDF - 81KB)
Medical/Curtailment Insurance Claim (PDF - 83KB)
Piste Closure/Avalanche Closure Insurance Claim (PDF - 66KB)
Personal Possessions/Personal Money Insurance Claim (PDF - 74KB)