Existing customers

If you are an existing customer and have a query about your Life Cover here's some useful information to help.

• General enquiries about your plan

  If you took out your plan prior to 25 January 2008 please contact: 08457 30 20 14.

  If you took out your plan from 5 February 2008 please contact: Legal & General Helpdesk on 0800 137 101.

  Calls may be recorded and monitored. Call charges will vary.

• Making a Claim

  Legal & General want to make even the difficult times easier for you by making the claims process a smooth one. If a claim arises on your Life or Critical Illness Cover, please contact Legal & General:

  at the UK based call centre on freephone: 0800 137 101.

  When calling to make a claim please have the plan number to hand. The lines are open between 9am and 5:30pm Monday to Friday. Calls may be monitored or recorded.

  or write to:
  Legal & General Claims Department
  City Park
  The Droveway
  Hove
  BN3 7PY

  When Legal & General receive notification of a claim they will send you or your representatives a claim form to complete and return to Legal & General. They may ask you to provide them with certificates or other evidence as required.

• Will the plan cover me if I move house?

  Your plan is not affected by any changes to your mortgage or residence. However, if your situation has changed it may be worth considering if your plan still suits your needs. Changes to your plan for example increasing the amount of cover could be as easy as making a phone call, and in some cases will not need any further underwriting.

• How flexible is the plan?

  You may be able to request the following changes to be made to your plan depending on when you bought it:

  • an increase or decrease to the term of the plan;
  • a change to the amount of cover;
  • the removal of a life assured;
  • a change to the frequency of your premium payments (annually to monthly or monthly to annually).

  To find out what changes you are able to request on your plan contact one of the following numbers:

  If you took out your plan prior to 25 January 2008 please contact: 08457 30 20 14.
  If you took out your plan from 5 February 2008 please contact: Legal & General Helpdesk on 0800 137 101.

  Calls may be recorded and monitored. Call charges will vary.

  These changes may affect the premiums that you pay. Legal & General will assess all requested changes based on your circumstances at the time. They’ll let you know whether and on what conditions they can make a requested change to your plan.

  They’ll also let you know if the change you ask for will mean that your existing plan has to be cancelled and a new plan set up. A new plan may have different terms and conditions.