How to make a claim

Nationwide buy to let insurance is provided by Liverpool Victoria Insurance Company Limited (LV=) so LV= will be looking after your claim for you.

If you need to make a claim on your Nationwide buy to let & property owners insurance, LV= will help you through the process and get you back in business as soon as possible. Simply follow the steps below:

  1. Report the incident to the police within 24 hours if it relates to loss or theft;
  2. Call LV= on 0845 640 5942 to report the incident within 24 hours;
  3. Don't make any arrangements for replacement or repair until you have spoken to LV=;
  4. Do not negotiate or admit responsibility; or make any offer, promise or payment without LV='s consent; and
  5. Send LV= all communications from other people involved.

LV= will need to gather as much information about the incident as possible, so have all relevant details to hand when you call them to report the incident.

Nationwide buy to let & property owners insurance claim phone number

Please use the following number in the event you need to claim:
LV= Claims Line  -  0845 640 5942  -  24hrs, 7 days a week

For Textphone please dial 18001 first.

To help continually improve customer service, calls may be monitored and/or recorded.

What happens next when you call to report your claim?

  • An adviser will take as many details as possible;
  • You will be issued with a claim reference number;
  • You will be told whether an excess applies to your claim and how much this is;
  • If there is damage LV= will arrange for one of their selected repairers to carry out the necessary work;

Frequently Asked Questions

What is a policy excess?
An excess is the amount you have to pay when you need to make a claim. It is individual to each Nationwide buy to let & property owners insurance policy.

Do I have to pay the excess?
If your claim is covered by a section for which an excess applies, it is necessary to pay this when you make a claim.

How soon do I need to report an incident to the police?
Inform the Police as soon as possible and at least within 24 hours if the claim relates to loss or theft and provide LV= with the crime reference number.

How long will repairs take?
Repair times vary depending on the severity and nature of the damage involved.

Do you have approved suppliers and specialists?
LV= have an approved panel of tradesmen and suppliers working throughout the UK who they may appoint to inspect damage or replace goods on their behalf. Appointment of tradesmen or suppliers will be discussed with you by a claims adviser over the telephone.

Is cover New for Old?
Yes, all items will be replaced on a like-for-like basis with new items of equivalent specification, features and functions.