We know our members like to embrace technology - we support over 2.3 million digitally active customers and our Mobile Banking app has been used over 165 million times in the last year – and with the ongoing roll-out of Nationwide NOW we’re bringing more technology into our branches.
Nationwide NOW is a high definition video link service connecting customers in branches with financial consultants based elsewhere, increasing access to our expert advice. You can even complete product applications via Nationwide NOW. All paperwork is printed remotely and nothing has to be completed offline.
It helps provide customers with a more immediate service, creates capacity in larger urban locations where demand is high and ensures that customers in remote areas have access to advisers.
The service was first piloted in 2013 and is currently available in over 240 branches. The service will be rolled out to up to 400 branches nationally by autumn. So far, the service has been a resounding success, with 94% of customers being either satisfied or extremely satisfied with it.
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