Do you find you often forget your passwords? Or that you’re forever having to reset them? You’re not alone. Recently we carried out a survey and found that the average person has to click on a “forgotten password” link twice a month, and that over 70% of people admit they struggle to remember their passwords.1
We all know we shouldn’t use the same password for everything and we should change our passwords regularly, but nowadays many of us simply have too many passwords to remember. In fact, the average Brit has to remember six different passwords, and a quarter have more than 10 passwords memorised.
For Nationwide, innovation is all about finding new ways to meet customer needs. Our survey showed that 70% of us want additional layers of security but don’t want yet more passwords or PIN codes to remember. With 1.4 million mobile payments a month, it is vital that Nationwide finds a way to allow customers to transact securely, but in a simple and easy way.
This is why we have been working with an award winning new behavioural biometric prototype to explore the way customers use their smartphone or tablet, and translate this into a new way of verifying them.