Hello, I’m Sam Grayston, the Senior Manager for Member Engagement at Nationwide. My team organises Member Engagement events all over the country as well as running the member website your.nationwide.co.uk.
I’ve just joined Nationwide, so it was a great opportunity to see my team in action. For any of you members who weren’t able to come along, or haven’t been to a TalkBack before, I thought I’d share the story of what it is and how it works.
This event was our 149th Member TalkBack event - but what is a Member TalkBack? Well, TalkBacks are exclusive, member-only events which take place throughout the year, all over the country. Normally hosted by one of the Executive or Board, they are a fantastic opportunity to hear first-hand from our members. And whilst this might sound like quite a normal thing for Nationwide Building Society to be doing, actually it is an extraordinary expression of what it is to be a mutual.
Our job in Member Engagement is to try to bring mutuality to life for our members, and TalkBacks are one way of doing that. For us, providing this rewarding experience for members, getting together with like-minded people from the same community and having your voice heard is a unique offer for our members. Believe it or not, some of the suggestions that come from members at these events actually get taken up by senior executives and put into action! Which other financial services provider could claim that? I suppose what I’m saying is, I’m really proud we do this kind of thing for you, our members.