Since the late 1990s, we’ve been hosting Member TalkBack events all over the country so that we can share the latest information about the Society and, most importantly, hear back from members about what matters most to them. It is really important to us, as a mutual building society, to make sure that our members’ voices are heard loud and clear and help shape and evolve the direction of the Society in the future.
Back in the 90s it was important to talk about the issue of ‘carpet bagging’ when many building societies became banks (and where are they now?) and have evolved to be something of a platform for Nationwide’s Directors to hear directly from members. You’ll also be really pleased to learn that many of the things that members talk about on the night get turned into real actions that help shape the direction of the Society and improve members’ experience all over the UK – see our You Asked, We Acted section for more details.
The London audience at our 150th event was an engaged group and was diverse in their range of ideas and issues. The hosts, Chris Rhodes, Group Retail Director, and Greg Heaton, Divisional Director of the Branch Network in the South, were met with many interesting questions – ranging from environmental impact, through to innovation in mortgages, and future developments working with the Post Office. We were also delighted to be joined by David Roberts, who is the Chairman of Nationwide Building Society. It’s the first time I’ve seen David speak and he is a really passionate individual who always takes the bigger picture view for the success of the Society. He could simply and eloquently articulate that some of the most important things we do as a building society are to keep members’ money very safe, and that by not having profit-hungry shareholders, like a plc bank does, we can actually invest in excellent customer service for the benefit of all members.