What kind of help can I provide?

Third party mandate

General power of attorney

Lasting power of attorney

Lasting power of attorney

If help is needed managing financial affairs and the account holder wants this to continue should they lose capacity - or the account holder just wants someone to be able to manage their financial affairs should they lose capacity in the future - then you may want to look into a lasting power of attorney.

What is a lasting power of attorney (LPA)?

An LPA is a legal document that allows the account holder (the 'donor') to give one or more people (attorneys) the power to act on their behalf, continuing into, or only at such a time that they are no longer able to make decisions.

There are two types of LPA:

  • A property and financial affairs LPA, and
  • A health and welfare LPA.

To help someone manage their account with Nationwide, you would need to have a property and financial affairs LPA in place.

The donor must have the mental capacity to make their own decisions when the LPA is set up, and can continue to manage their money either independently, or alongside the attorney, until such time that mental capacity is lost. 

In Scotland

In Scotland, lasting power of attorney is known as a 'continuing power of attorney' or 'financial power of attorney'.

In Northern Ireland

In Northern Ireland, lasting power of attorney is known as an 'enduring power of attorney'. 

Further information

Read Register a power of attorney for more on what you need to do.

When might a lasting power of attorney be used?

An LPA might be used if:

  • you are planning ahead to a time when a friend or loved one may not be able to make financial decisions
  • a friend or loved one has received a diagnosis of early onset dementia or other condition that may limit ability to manage finances independently, or
  • a friend or loved one wants control and choice over who should manage financial matters should they lose the ability to make decisions in the future.

Your duty as an attorney

Generally, attorneys should:

  • act in the donor’s best interest
  • consider their past and present wishes
  • not take advantage of the donor for their own benefit, and
  • keep all of the donor's money separate from their own.

What might a LPA be able to do when managing an account?

Action
Lasting Power of Attorney (also applies to Continuing Power of Attorney in Scotland and Enduring Power of Attorney in Northern Ireland)
Cash withdrawal
Yes
Cheque withdrawal
Yes
Bank transfer
Yes 
Hold a debit card

If applicable to the account type, either the donor or the attorney can hold a debit card. You can decide who when you register your Power of Attorney with Nationwide. If the donor loses their mental capacity, the attorney can be provided with the sole debit card upon request.

Hold a credit card
No, you can only manage down existing credit card debt (you cannot hold your own card or open a new account).
Hold a cheque book

If applicable to the account type, either the donor or the attorney can hold a cheque book. You can decide who when you register your Power of Attorney with Nationwide. If the donor loses their mental capacity, the attorney can be provided with the sole cheque book upon request.

Access internet banking
If the donor's account/s are available through internet banking, and if the donor is unable to manage their finances because of physical or mental disability, the attorney can be provided with Internet Bank details upon request.
Access telephone banking
No
Open a new account
Yes
Close an account
Yes
Manage a mortgage
Yes, the attorney is able to manage a donor’s mortgage, including making repayments and opening a new account (only to reduce debt).


We can only write to one address, which you can choose at registration or a later date.

Working with another attorney

You may have been given a power of attorney with another person, either:

  • Together (known as jointly) – you both have to act together
  • Separately or together (known as jointly and severally) – attorneys can make decisions independently or with other attorneys
  • The donor can state that attorneys act jointly in some matters and jointly and severally in others – for example, day to day decisions can be made separately, but bigger decisions must be jointly.

For example, they may want to allow you to transact up to £1,000 individually, but to act jointly for transactions over £1,000.

Registering a foreign power of attorney

We do accept foreign general power of attorney documents, but the donor must have their mental capacity when it's registered. You must provide the original in the foreign language and also have a translation, which is stamped by a notary.

We do not accept foreign lasting power of attorneys.

When does a lasting power of attorney end?

As long as the donor is still capable of making their own decisions, they can cancel the lasting power of attorney at any time. The donor must write to the Office of the Public Guardian (Scottish Office of the Public Guardian in Scotland and High Court (Office of Care and Protection) in Northern Ireland) to inform them of this, known as a deed of revocation.

Please remember to let us know immediately if the LPA is cancelled.

The LPA may also ends if:

  • the sole attorney dies or loses their ability to make financial decisions
  • the sole attorney becomes bankrupt
  • the sole attorney no longer wants to act
  • the donor dies or becomes bankrupt.

Where an attorney has been appointed jointly the LPA may also end for the reasons above, if there is no provision in the LPA to appoint a new attorney.

How much does it cost and how long will it take?

We don't charge anything to register a power of attorney at Nationwide.

There may be a cost to register a lasting (also known as continuing or enduring) power of attorney with the relevant public office in your jurisdiction. This registration can take a couple of months, depending on your circumstances.

Court of protection order