The best customer satisfaction on the high street We're a building society, so we put our customers first rather than looking after shareholders. In fact, we reinvest our profits to improve products and services for our 15 million members. So when we say we're 'On your side', we really do mean it. Perhaps that's why our customers voted us top for high street customer satisfaction in 2012.
Recommended provider We're really proud to be a Which? recommended provider for current accounts. Customer satisfaction Our customers are really important to us and we like to share how we're doing. See the latest customer satisfaction scores See the improvements you've inspired Customer Satisfaction Scores Branch Telephone Internet We're listening and working hard to minimise waiting, especially at peak times, by managing our queues better. Overall satisfaction 94% of customers are satisfied with our service Extremely Satisfied Nationwide - Q3 2012: 72% Nationwide - Q2 2012: 69% Quite Satisfied Nationwide - Q3 2012: 22% Nationwide - Q2 2012: 24% Neither/nor Nationwide - Q3 2012: 4% Nationwide - Q2 2012: 5% Quite Dissatisfied Nationwide - Q3 2012: 1% Nationwide - Q2 2012: 2% Extremely Dissatisfied Nationwide - Q3 2012: 1% Nationwide - Q2 2012: 1% We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Tracker survey by Nunwood Research. We're listening and have introduced new systems and automation that make calling Nationwide both simpler and quicker. Overall satisfaction 90% of customers are satisfied with our service Extremely Satisfied Nationwide - Q32012: 66% Nationwide - Q2 2012: 65% Quite Satisfied Nationwide - Q3 2012: 24% Nationwide - Q2 2012: 25% Neither/nor Nationwide - Q3 2012: 5% Nationwide - Q2 2012: 5% Quite Dissatisfied Nationwide - Q3 2012: 3% Nationwide - Q2 2012: 3% Extremely Dissatisfied Nationwide - Q3 2012: 2% Nationwide - Q2 2012: 2% We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Tracker survey by Nunwood Research. We're listening and have upgraded the Internet Bank to make it easier to manage your money and we have introduced new functionality. Overall satisfaction 87% of customers are satisfied with our service Extremely Satisfied Nationwide - Q3 2012: 60% Nationwide - Q2 2012: 58% Quite Satisfied Nationwide - Q3 2012: 27% Nationwide - Q2 2012: 26% Neither/nor Nationwide - Q3 2012: 6% Nationwide - Q2 2012: 7% Quite Dissatisfied Nationwide - Q3 2012: 3% Nationwide - Q2 2012: 5% Extremely Dissatisfied Nationwide - Q3 2012: 4% Nationwide - Q2 2012: 4% We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Tracker survey by Nunwood Research. What others are saying about us Follow us. Tweet us. Watch us. Join in. Facebook Twitter YouTube LinkedIn
Offers and rewards for current account customers You could pick up some great deals and rewards as a Nationwide current account holder. It's our way of saying thank you. Flexclusive ISA An instant access cash ISA exclusively available to main current account customers. More about Flexclusive ISA Nationwide Select Credit Card Commission-free purchases abroad with Nationwide Select Credit Card (12.9% APR Representative - variable). More about Select Credit Card Personal Loans Our lowest personal loan rate (5.9% APR Representative – fixed) for loans of £7,500 to £14,999 for up to 5 years. Get a personal loan quote Simply Rewards Great offers on big brands with Simply Rewards for Visa debit or credit card customers. Visit Simply Rewards 5 year Flexible Mortgage Access to our Flexible 5 year tracker mortgage. More about Flexible mortgage 4 year Fixed Mortgage Access to our 4 year fixed rate mortgage. More about 4 year fixed mortgage Flexclusive Saver A branch-based instant access account exclusively to reward our main current account customers. More about Flexclusive Saver £50 off car insurance Enjoy £50 off your car insurance when you buy a new policy (terms and conditions apply).* How to claim this offer
