We'll get a list of your Direct Debits and standing orders

Days 1-3

If you've given us your mobile number, we'll send you a message when we start the switch.

Then we'll ask your old bank or building society for a list of the Direct Debits and standing orders that are set up on your old account.

Days 4-7

Your old bank or building society should send us this this list within 4 working days.

We'll contact your Direct Debit companies and set up your standing orders

Once we've received the list of your Direct Debits and standing orders, we'll contact the companies you pay Direct Debits to and set up your standing orders on your Nationwide account.

We promise to contact your Direct Debit companies within 10 working days of starting your switch. If we don't, we'll give you £100.

Funding your accounts

It's a good idea to keep some money in both accounts while the switch is taking place.

You can use our salary and pension payment transfer form to move your income payments to your Nationwide account.

Your Direct Debit companies will update their details

We'll check whether the companies you pay Direct Debits to have updated their details. Then we'll send you a list of the Direct Debits we tried to switch and confirm whether they moved successfully.

Payments that switched successfully will start leaving your Nationwide account.

When a Direct Debit doesn't switch

Occasionally, a Direct Debit company doesn't update their details. If this happens, you'll need to get in touch with that company directly.

Why this can happen and what you need to do

How to transfer your balance and close your old account

If you want to transfer your balance from your old account or close it down completely, you'll need to contact your old bank or building society directly.

You can use the account closure form to do this.

Exclusive product offers and rewards

When your switch is complete, make sure you take a look at our latest offers and deals for current account customers.