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Important information
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- Our FlexAccount is only available if you are aged 16 or over and live in the UK. You must be 18 or over to apply for an overdraft.
- If we cannot settle a complaint to your satisfaction through our internal complaints procedure you may refer the matter to the Financial Ombudsman Service.
- We do not charge you for using UK cash machines, but the machine provider may make charges over which we have no control.
- We will pass on a Visa charge for foreign transactions. More info.
- We may record calls for monitoring and training purposes.
We are a member of the Financial Services Compensation Scheme set up under the Financial Services and Markets Act 2000. The Scheme will cover up to £50,000 of money you have invested with us in shares and/or deposits. Most investors are covered, including individuals and small firms. Although most shares and deposits in UK building societies are in sterling, the scheme also covers the euro and other European Economic Area currencies. You can ask us for more details.
You may close your account at any time by writing to us at Nationwide Building Society, Nationwide House, Pipers Way, Swindon, Wiltshire, SN38 1NW. We will only close your account when you have made all the payments you are responsible for under your account. In normal circumstances, we will not close your account without giving you at least 30 days' notice.
Your account is governed by English Law and we will use English in all our communications with you. -
EAR - Equivalent Annual Rate. This is the yearly cost of an overdraft or loan. It is meant to allow you to compare similar products when looking at different rates offered by lenders.
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If you ask us, we will tell you how to make a complaint and how quickly we will deal with it. If we cannot settle the complaint to your satisfaction, you may ask the Financial Ombudsman Service to look into it. You can contact them at South Quay Plaza, 183 Marsh Wall, London, E14 9SR or visit www.financial-ombudsman.org.uk.