Telephone numbers
All our telephone numbers are listed here so you know exactly who to call.
For security reasons we will need to verify your identity before we are able to discuss your account details with you. This process is completed by asking a variety of questions about you and your accounts.
| General Queries |
Telephone number |
Availability |
| All enquiries |
08457 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
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| Textphone, Minicom or Typetalk |
Telephone number |
Availability |
| All enquiries for customers with hearing or speech difficulties |
0800 37 80 01 |
24 hours, 7 days a week |
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| Lost / Stolen cards |
Telephone number |
Availability |
Lost or stolen
Credit card |
08457 99 22 22
International: + 44 2476 438996 |
24 hours, 7 days a week |
Lost or stolen cards
(except Credit card) |
08457 30 20 10
International: + 44 1793 656789 |
24 hours, 7 days a week |
| Card Protection Plan |
0844 848 2914 |
24 hours, 7 days a week |
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| Credit Card |
Telephone number |
Availability |
| Brochure request |
0800 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
| Existing cardholder |
08457 99 88 99
International: +44 2476 438997 |
Mon - Fri 8.00am - 10.00pm
Sat 8.00am - 8.00pm
Sun 9.00am - 5.00pm
Automated account enquiry service available 24 hours, 7 days a week |
Lost / Stolen
Credit card |
08457 99 22 22
International: + 44 2476 438996 |
24 hours, 7 days a week |
| New accounts |
0800 30 20 10 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
| Payment Protection Insurance |
08707 200 743 |
Mon - Fri 8.00am - 8.00pm
Sat 8.00am - 6.00pm |
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| Current account |
Telephone number |
Availability |
| General enquiries |
08457 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
| Lost or stolen cards |
08457 30 20 10
International: + 44 1793 656789 |
24 hours, 7 days a week |
| New accounts |
0800 30 20 10 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
| Telephone self service |
08457 30 20 16
International: +44 1793 758666 |
24 hours, 7 days a week |
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| Home Insurance |
Telephone number |
Availability |
| New applications |
0500 30 20 17
International: +44 1793 656789 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
| Existing policy holders |
0800 30 20 10
International: +44 1793 656789 |
Mon - Fri 8.00am - 8.00pm
Sat 9.00am - 5.00pm |
| Claims Advice Helpline |
08458 50 40 12 |
24 hour helpline |
| Home Emergency Helpline |
08458 50 40 13 |
24 hour helpline |
| Legal Assistance Helpline |
08458 50 40 14 |
24 hour helpline |
| Other Helpline (personal counselling, tax, health and medical) |
08458 50 40 15 |
24 hour helpline |
| Car Insurance |
If you bought or last renewed your insurance before the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General enquiries |
0845 600 1180 |
Mon - Fri 8.00am - 9.00pm
Sat 9.00am - 5.00pm |
| Claims |
0800 032 7505 |
24 hours, 7 days a week |
| Windscreen replacement |
0800 328 9150 |
24 hours, 7 days a week |
| Advice on legal matters |
0845 605 9143 |
24 hours, 7 days a week |
| Car Insurance |
If you bought or last renewed your insurance on or after the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General enquiries |
0845 640 5920 |
Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm |
| New Claims |
0845 640 5922 |
24 hours, 7 days a week |
| Existing Claims |
0845 640 5923 |
Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm |
| Autoglass |
0800 011 3980 |
24 hours, 7 days a week |
| Britannia Rescue |
0800 756 8997 |
24 hours, 7 days a week |
| Travel Insurance |
If you bought or last renewed your insurance before the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General enquiries |
08456 419 720 |
Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 3.00pm |
| Claims |
08456 419 722
Emergency Overseas Assistance
For USA, Canada, South America and The Caribbean
1-(877) 566 2540 (toll free)
1-(819) 548 2540 (non-toll free)
For Europe and the rest of the World
+44 (0) 208 847 5045 |
Mon - Fri 9.00am - 5.30pm |
| Travel Insurance |
If you bought or last renewed your insurance on or after the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General enquiries |
0845 640 5930 |
Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm |
| Claims |
0845 640 5931 |
Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm |
| Emergency Assistance |
Outside UK
+44 1243 621 545
Textphone call +44 151 494 1260 and ask to be connected
Within UK
01243 621 545
Textphone 18001 |
24 hours, 7 days a week |
| Buy to Let, Shop and Offices & Surgeries Insurance |
If you bought or last renewed your insurance before the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General queries |
08701 68 69 68
For emergency claims service refer to the number contained in your policy document. |
Mon - Fri 9.00am - 5.00pm |
| Buy to Let, Shop and Offices & Surgeries Insurance |
If you bought or last renewed your insurance on or after the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General queries |
0845 640 5945 |
Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 12.00pm |
| Claims |
0845 640 5942 |
24 hours, 7 days a week |
| Legal and Tax advice Claims under section 6 Legal Expenses (Abbey Legal Protection) |
0845 293 6986 |
Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 12.00pm |
| Commercial Insurance |
If you bought or last renewed your insurance before the 1st December 2008 please use these numbers: |
| Telephone number |
Availability |
| General queries |
08701 68 69 68 |
Mon - Fri 9.00am - 5.00pm |
| Claims |
For emergency claims service refer to the number contained in your policy document. |
|
| Other Insurances |
Telephone number |
Availability |
| Mortgage Payment Protection Insurance |
0800 30 20 10 |
Mon - Fri 9.00am - 5.00pm |
Term Assurance, Critical Illness Cover, Family Life Insurance Plans -
Sales Enquiries |
0800 30 20 10 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
Term Assurance, Critical Illness Cover, Family Life Insurance Plans -
Service Enquiries |
0870 010 4080 |
Mon - Fri 8.30am - 6.00pm
Sat 9.00am - 1.00pm |
| Personal Accident Insurance |
0870 400 4712 |
Mon - Fri 9.00am - 5.00pm |
| Income Protection |
0800 158 3120 |
Mon - Sat 8.30am - 5.30pm |
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| Payment Difficulties |
Telephone number |
Availability |
| Credit Card |
0845 076 7575 |
Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 4.00pm |
| FlexAccount |
0845 600 5707 (select option 2) |
Mon - Fri 9.00am - 5.00pm |
| Mortgages |
0845 600 9626 |
Mon - Fri 8.00am - 6.00pm |
| Personal Loans |
0845 600 5707 (select option 4) |
Mon - Fri 8.00am - 6.00pm |
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| Personal Loans |
Telephone number |
Availability |
| To apply |
0800 30 20 10
International: +44 1793 656789 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
General enquiries
(including applications in progress) |
08459 30 20 12
International: +44 1793 656789 |
Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 12.00pm |
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Mortgages
(including Further & Flexible Advances) |
Telephone number |
Availability |
| Existing account holders |
08457 30 20 10
International: +44 1793 656789 |
Mon - Fri 8.00am - 8.00pm
Sat 9.00am - 5.00pm |
| New applications |
0800 30 20 10
International: +44 1793 656789 |
Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm |
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| Savings & Investments |
Telephone number |
Availability |
| General enquiries |
08457 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
| Lost or stolen cards |
08457 30 20 10
International: + 44 1793 656789 |
24 hours, 7 days a week |
| Share dealing |
0131 240 0690 |
Mon - Sat 8.30am - 5.30pm |
| Cash ISA |
08457 30 20 10
International: + 44 1793 656789 |
24 hours, 7 days a week |
Equity products
(ISA / Unit Trusts) |
0845 6030 120 |
Mon - Fri 8.30am - 5.00pm |
| e-Bond |
08457 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
| Guaranteed Equity Bonds - Applications and Service Enquiries |
0370 050 0955 |
Mon - Fri 8.30am - 6.00pm |
| Stakeholder Pension - Applications and Service Enquiries |
0845 603 0142 |
Mon - Fri 8.30am - 5.00pm |
| Cash Child Trust Fund |
08457 30 20 10
International: + 44 1793 656789 |
24 hours, 7 days a week |
| Equity Child Trust Fund |
0845 6030 120 |
Mon - Fri 8.30am - 5.00pm |
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| Travel |
Telephone number |
Availability |
| New orders / Existing order enquiries |
0845 3010417 |
Mon - Fri 8.45am - 9.00pm
Sat 9.00am - 5.00pm |
| If you have ordered Travel Money using your InvestDirect or CashBuilder |
0800 30 20 10
International: +44 1793 656789 |
24 hours, 7 days a week |
| Travel Insurance enquiries |
0500 30 20 16 |
Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 3.00pm |
| Travel Insurance Claims |
08456 419 722 |
Mon - Fri 10.00am - 4.00pm |
| Travel Insurance Emergency Overseas Assistance |
+44 (0) 20 8603 9371 or internation_dept@mondial-assistance.co.uk. |
24 hours, 7 days a week |
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| Portman Queries |
Telephone number |
Availability |
| All enquiries |
0845 60 90 600 |
Mon - Fri 8.30am - 6.30pm
Sat 9.00am - 12.30pm |
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