Contact us

Telephone numbers

All our telephone numbers are listed here so you know exactly who to call.

For security reasons we will need to verify your identity before we are able to discuss your account details with you. This process is completed by asking a variety of questions about you and your accounts.

Telephone General Queries
Telephone Textphone, Minicom or Typetalk
Telephone Lost or Stolen Cards
Telephone Credit Card
Telephone Current Account
Telephone Insurance

Telephone Financial Difficulties
Telephone Personal Loans
Telephone Mortgages
Telephone Savings & Investments
Telephone Travel
Telephone Portman Queries


General Queries Telephone number Availability
All enquiries 08457 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week

Back to top

Textphone, Minicom or Typetalk Telephone number Availability
All enquiries for customers with hearing or speech difficulties 0800 37 80 01 24 hours, 7 days a week

Back to top

Lost / Stolen cards Telephone number Availability
Lost or stolen
Credit card		 08457 99 22 22
International: + 44 2476 438996 		24 hours, 7 days a week
Lost or stolen cards
(except Credit card)		 08457 30 20 10
International: + 44 1793 656789 		24 hours, 7 days a week
Card Protection Plan 0844 848 2914 24 hours, 7 days a week

Back to top

Credit Card Telephone number Availability
Brochure request 0800 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week
Existing cardholder 08457 99 88 99
International: +44 2476 438997		 Mon - Fri 8.00am - 10.00pm
Sat 8.00am - 8.00pm
Sun 9.00am - 5.00pm
Automated account enquiry service available 24 hours, 7 days a week
Lost / Stolen
Credit card		 08457 99 22 22
International: + 44 2476 438996		 24 hours, 7 days a week
New accounts 0800 30 20 10 Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm
Payment Protection Insurance 08707 200 743 Mon - Fri 8.00am - 8.00pm
Sat 8.00am - 6.00pm

Back to top

Current account Telephone number Availability
General enquiries 08457 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week
Lost or stolen cards 08457 30 20 10
International: + 44 1793 656789 		24 hours, 7 days a week
New accounts 0800 30 20 10 Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm
Telephone self service 08457 30 20 16
International: +44 1793 758666		 24 hours, 7 days a week

Back to top

Home Insurance Telephone number Availability
New applications 0500 30 20 17
International: +44 1793 656789		 Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm
Existing policy holders 0800 30 20 10
International: +44 1793 656789		 Mon - Fri 8.00am - 8.00pm
Sat 9.00am - 5.00pm
Claims Advice Helpline 08458 50 40 12 24 hour helpline
Home Emergency Helpline 08458 50 40 13 24 hour helpline
Legal Assistance Helpline 08458 50 40 14 24 hour helpline
Other Helpline (personal counselling, tax, health and medical) 08458 50 40 15 24 hour helpline
Car Insurance If you bought or last renewed your insurance before the 1st December 2008 please use these numbers:
Telephone number Availability
General enquiries 0845 600 1180 Mon - Fri 8.00am - 9.00pm
Sat 9.00am - 5.00pm
Claims 0800 032 7505 24 hours, 7 days a week
Windscreen replacement 0800 328 9150 24 hours, 7 days a week
Advice on legal matters 0845 605 9143 24 hours, 7 days a week
Car Insurance If you bought or last renewed your insurance on or after the 1st December 2008 please use these numbers:
Telephone number Availability
General enquiries 0845 640 5920 Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm
New Claims 0845 640 5922 24 hours, 7 days a week
Existing Claims 0845 640 5923 Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm
Autoglass 0800 011 3980 24 hours, 7 days a week
Britannia Rescue 0800 756 8997 24 hours, 7 days a week
Travel Insurance If you bought or last renewed your insurance before the 1st December 2008 please use these numbers:
Telephone number Availability
General enquiries 08456 419 720 Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 3.00pm
Claims 08456 419 722
Emergency Overseas Assistance
For USA, Canada, South America and The Caribbean
1-(877) 566 2540 (toll free)
1-(819) 548 2540 (non-toll free)
For Europe and the rest of the World
+44 (0) 208 847 5045		 Mon - Fri 9.00am - 5.30pm
Travel Insurance If you bought or last renewed your insurance on or after the 1st December 2008 please use these numbers:
Telephone number Availability
General enquiries 0845 640 5930 Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm
Claims 0845 640 5931 Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 5.00pm
Emergency Assistance Outside UK
+44 1243 621 545
Textphone call +44 151 494 1260 and ask to be connected

Within UK
01243 621 545
Textphone 18001		 24 hours, 7 days a week
Buy to Let, Shop and Offices & Surgeries Insurance Telephone number Availability
General queries 0845 640 5945 Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 12.00pm
Claims 0845 640 5942 24 hours, 7 days a week
Legal and Tax advice Claims under section 6 Legal Expenses (Abbey Legal Protection) 0845 293 6986 Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 12.00pm
Other Insurances Telephone number Availability
Mortgage Payment Protection Insurance 0800 30 20 10 Mon - Fri 9.00am - 5.00pm
Term Assurance, Critical Illness Cover, Family Life Insurance Plans -
Sales Enquiries		 0800 30 20 10 Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm
Term Assurance, Critical Illness Cover, Family Life Insurance Plans -
Service Enquiries		 0370 010 4080 Mon - Fri 8.30am - 6.00pm
Sat 9.00am - 1.00pm
Income Protection 0800 158 3120 Mon - Sat 8.30am - 5.30pm

Back to top

Financial Difficulties Telephone number Availability
Credit Card 0845 076 7575 Mon - Fri 8.00am - 9.00pm
Sat 8.00am - 4.00pm
FlexAccount 0845 600 5707 (select option 2) Mon - Fri 9.00am - 5.00pm
Mortgages 0845 600 9626 Mon - Fri 8.00am - 6.00pm
Personal Loans 0845 600 5707 (select option 4) Mon - Fri 8.00am - 6.00pm

Back to top

Personal Loans Telephone number Availability
To apply 0800 30 20 10
International: +44 1793 656789

Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm

General enquiries
(including applications in progress)		 08459 30 20 12
International: +44 1793 656789

Mon - Fri 8.00am - 6.00pm

Back to top

Mortgages
(including Further & Flexible Advances)		 Telephone number Availability
Existing account holders 08457 30 20 10
International: +44 1793 656789		 Mon - Fri 8.00am - 8.00pm
Sat 9.00am - 5.00pm
New applications 0800 30 20 10
International: +44 1793 656789		 Mon - Fri 8.00am - 8.00pm
Sat - Sun 9.00am - 5.00pm

Back to top

Savings & Investments Telephone number Availability
General enquiries 08457 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week
Lost or stolen cards 08457 30 20 10
International: + 44 1793 656789 		24 hours, 7 days a week
Share dealing 0131 240 0690 Mon - Sat 8.30am - 5.30pm
Cash ISA 08457 30 20 10
International: + 44 1793 656789		 24 hours, 7 days a week
Equity products
(ISA / Unit Trusts)		 0845 6030 120 Mon - Fri 8.30am - 5.00pm
e-Bond 08457 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week
Guaranteed Equity Bonds - Applications and Service Enquiries 0370 050 0955 Mon - Fri 8.30am - 6.00pm
Stakeholder Pension - Applications and Service Enquiries 0845 603 0142 Mon - Fri 8.30am - 5.00pm
Cash Child Trust Fund 08457 30 20 10
International: + 44 1793 656789		 24 hours, 7 days a week
Equity Child Trust Fund 0845 6030 120 Mon - Fri 8.30am - 5.00pm

Back to top

Travel Telephone number Availability
New orders / Existing order enquiries 0845 3010417 Mon - Fri 8.45am - 9.00pm
Sat 9.00am - 5.00pm
If you have ordered Travel Money using your InvestDirect or CashBuilder 0800 30 20 10
International: +44 1793 656789		 24 hours, 7 days a week
Travel Insurance enquiries 0500 30 20 16 Mon - Fri 8.00am - 6.00pm
Sat 9.00am - 3.00pm
Travel Insurance Claims 08456 419 722 Mon - Fri 10.00am - 4.00pm
Travel Insurance Emergency Overseas Assistance +44 (0) 20 8603 9371 or internation_dept@mondial-assistance.co.uk. 24 hours, 7 days a week

Back to top

Portman Queries Telephone number Availability
All enquiries 0845 60 90 600 Mon - Fri 8.30am - 6.30pm
Sat 9.00am - 12.30pm

Back to top