The Financial Ombudsman Service
An independent view
The Financial Ombudsman Service has been set up by law to provide consumers with a free, independent service for resolving disputes with financial firms. The Financial Ombudsman Service brings together several schemes with a long history of independence and expertise in resolving complaints. These include the Banking and Building Societies Ombudsmen, the Insurance Ombudsman, the Personal Investment Authority (PIA) and the Investment Management Regulatory Organisation (IMRO).
However the Financial Ombudsman Service can't deal with your case unless you've first given us (or the insurer) the chance to put things right. Under normal circumstances, we have up to 56 days to deal with your complaint. You'll usually then need to take your complaint to the Financial Ombudsman Service no later than six months from the date on the letter giving you the final response.
Contacting the Financial Ombudsman
The address is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
E-mail: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Let's stay in touch
You can always contact us at your local branch, where we will be happy to help. If it's more convenient, call us on 08457 30 20 10.
If you are a registered online user you can use our Internet Banking secure messaging service.
Please do not use any other form of e-mail to send this information, it is not 100% secure and should not be used to send confidential information.