How to contact us
Main phone numbers
If you would like to talk to us, below is a list of telephone numbers for you to choose from.
When calling, please have one of the following to hand; the long number on your flex or credit card, your customer number or your mortgage account number.
|
Telephone number |
Opening times |
General enquiries for existing customers
Unless it is related to your
insurance products. |
08457 30 20 10 (from the UK)
+44 1793 65 67 89 (from abroad) |
24 hours a day, 7 days a week
|
Applying for or renewing a product If you would like to apply for, or renew one of our products |
0800 30 20 10 |
Mon to Fri 8 am - 8 pm
Sat & Sun 9 am - 5 pm
|
Lost or stolen cards If you have lost your card or it has been stolen |
FlexAccount debit or Savings cards:
08457 30 20 10 (from the UK)
+44 1793 65 67 89 (from abroad)
Credit Cards:
08457 99 22 22 (from the UK)
+44 2476 43 89 96 (from abroad)
|
24 hours a day, 7 days a week
|
Existing Credit Card If you would like to contact us with a query regarding your credit card |
08457 99 88 99 (from the UK)
+44 2476 43 89 97 (from abroad)
|
Mon to Fri 8 am - 10 pm
Sat 8 am - 8 pm
Sun 9 am - 5 pm
An automated account enquiry service is available 24 hours a day, 7 days a week.
|
Personal Loans If you would like to apply, have a query about your existing loan or need some help with your online application
|
08459 30 20 12 (from the UK)
+44 1793 65 67 89 (from abroad)
|
Mon to Fri 8 am - 6 pm |
Mysave Online Savings Account
If you have a query regarding your MySave online savings account |
0845 605 0330
|
Mon to Thurs 8 am - 8 pm
Fri 8 am - 6:30 pm
Sat 9 am - 5 pm
Sun 10 am - 4 pm
|
Money Worries
If you are in financial difficulty or have any money worries, and you are a Nationwide customer, please call to discuss your situation with one of our trained specialists
|
Credit cards:
08450 76 75 75
All other products:
08456 00 57 07 |
Mon to Fri 8 am - 9 pm
Sat 8 am - 6 pm
Sun 10 am - 4 pm
Mon to Fri 8 am - 9 pm
Sat 9 am - 12 pm
|
Minicom
If you would like to contact us via Minicom
|
0800 37 80 01 |
24 hours a day, 7 days a week |
Insurance numbers
To find the number you need, please select the product your query is related to from the list below:
Click to list Home Insurance contact numbers
|
Telephone number |
Opening times |
| New applications |
0500 30 20 17 (from the UK)
+44 1793 65 67 89 (from abroad) |
Mon to Fri 8 am - 8 pm
Sat to Sun 9 am - 5 pm
|
| Existing policy holders |
0800 30 20 10 (from the UK)
+44 1793 65 67 89 (from abroad)
|
Mon to Fri 8 am - 8 pm
Sat 9 am - 5 pm
|
| Claims Advice Helpline |
08458 50 40 12 |
24 hours a day, 7 days a week |
| Home Emergency Helpline |
08458 50 40 13 |
24 hours a day, 7 days a week |
| Legal Assistance Helpline |
08458 50 40 14 |
24 hours a day, 7 days a week |
| Other Helpline (personal counselling, tax, health and medical) |
08458 50 40 15 |
24 hours a day, 7 days a week |
Click to list Travel Insurance contact numbers
| FlexAccount Travel Cover |
Telephone number |
Opening times |
| Customer Services |
08452 46 16 92 |
Mon to Fri 8 am - 8 pm
Sat to Sun 9 am - 5 pm
|
| 24 Hour Emergency Assistance |
+44 141 349 0109 (from abroad)
0141 349 0109 (from the UK) |
24 hours a day, 7 days a week |
| Claims |
08452 46 16 96 |
Mon to Fri 8 am - 6 pm |
| Pre Travel Advice |
0141 349 0109 |
24 hours a day, 7 days a week |
| 24 hour Legal Helpline |
08452 46 21 10 |
24 hours a day, 7 days a week |
Click to list Car Insurance contact numbers
Click to list Insurances for Buy to Let properties, Shops, Offices & Surgeries contact numbers
|
Telephone number |
Opening times |
| General queries |
08456 40 5945 |
Mon to Fri 9 am - 5:30 pm |
| Claims |
08456 40 5942 |
24 hours a day, 7 days a week |
| Legal and Tax advice claims under section 6 Legal Expenses (Abbey Legal Protection) |
08452 93 6986 |
Mon to Fri 9 am - 5:30 pm |
Click to list Other Insurances contact numbers
|
Telephone number |
Opening times |
Mortgage Payment Protection Insurance |
0800 30 20 10 |
Mon to Fri 8 am - 8 pm
Sat to Sun 9 am - 5 pm |
Term Assurance, Critical Illness Cover, Family Life Insurance Plans - Sales Enquiries |
0800 30 20 10 |
Mon to Fri 8 am - 8 pm
Sat to Sun 9 am - 5 pm |
| Term Assurance, Critical Illness Cover, Family Life Insurance Plans - Service Enquiries |
03700 10 40 80 |
Mon to Fri 8:30 am - 6 pm
Sat 9 am - 1 pm |
| Income Protection |
08001 58 31 20 |
Mon to Sat 8:30 am - 5:30 pm |
| Lifestyle Protector |
0800 99 44 99 |
Mon to Fri 8 am - 8 pm
Sat to Sun 9 am - 5 pm
|
- Call charge information
-
Calls to 0800 numbers are usually free of charge from a UK BT landline. Calls from other providers and mobiles may vary and could cost up to 40p per minute.
Calls to 0845 numbers are typically charged between 1p and 11.5p per minute depending on the time of day for landline customers. They are included free of charge in certain BT call packages. Calls from mobile providers will vary.
The actual cost you are charged will depend on your phone provider. If you are concerned, please contact them to get information about the cost of the call.
Email
Personal Account Enquiry
If you’re an existing customer and use the online bank, you can take advantage of our secure messaging service to ask questions about your accounts and our products and services. Learn more about sending secure messages
Branch
If you need to speak to one of our team in person, come & see us at your nearest branch
Online
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