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If you want specific account information i.e. an account balance or you would like to discuss your personal details such as your address, date of birth or any other personal information, you will need to log in to Internet Banking and send us a secure message.

If you're not registered for Internet Banking, why not find out more about Internet Banking.

To help us direct your message to the correct team, please choose a category from the list below:

Lost and Stolen

It's really important that you call as soon as possible to place a stop on your card(s), chequebook(s) or passbook(s):

Lost and stolen contact details

FlexAccount or Savings cards	(UK) 08457 30 20 10 (Overseas) +44 1793 65 67 89
Credit CardsCredit Cards	(UK) 08457 99 22 22 (Overseas) +44 2476 43 89 96

Lines are open 24 hours a day, 7 days a week.

Internet Banking

Please tell us what your query relates to:

Please select >>> How to register Forgotten log in details Locked out Missing account(s) Payments and transfers Card Reader Service availability Troubleshooting General Internet Bank information

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Telephone Banking

Please tell us what your query relates to:

Please select >>> How to register How do I use Telephone Banking? Automatically registered Why can't I use my Internet Bank password for Telephone Banking? General Telephone Banking information

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Current Accounts

Please tell us what your query relates to:

Please select >>> Account opening Adding and removing account holders Change of address Overdraft Overseas usage Payments and transfers (deposits and withdrawals) Switching accounts Account charges Account closing Free travel insurance Payment difficulties General current account information

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ISAs

Please tell us what your query relates to:

Please select >>> Account opening Transferring in and out Interest rates ISA limits

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MySave Online Plus

Please tell us what your query relates to:

Please select >>> Account opening How to manage Interest rates

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All Other Savings Accounts

Please tell us what your query relates to:

Please select >>> Account opening What account is best for me? Interest rates ISA queries Account closing General savings information

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Credit Card

Please tell us what your query relates to:

Please select >>> Overseas usage Making payments Balance transfers Limit increase/decrease Payment difficulties General credit card information

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Mortgages

Please tell us what your query relates to:

Please select >>> Affordability Additional borrowing Letting your property Change of address Switching/porting Payment difficulties General mortgage information

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Personal Loans

Please tell us what your query relates to:

Please select >>> How much can I borrow? Additional borrowing/top up Making payments and overpayments Payment difficulties General loan information

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Insurance

Please tell us what your query relates to:

Please select >>> Buildings Insurance Contents Insurance Life Style Protector Car Insurance Free FlexAccount Travel Insurance Travel Insurance

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Investments

Please tell us what your query relates to:

Please select >>> General investment information

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Lost and Forgotten Accounts

If you believe you have a lost or forgotten account with us then please complete and submit the Lost or Fogotten Accounts Online form and we'll do the rest.

This service is free of charge and can also be used to track down funds of deceased relatives or clients, provided you are legally empowered to act for that person - for example, under Power of Attorney.
Please view the Lost or Forgotten Accounts page for further information.

About Nationwide

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Please select >>> Annual General Meeting Careers Results and Accounts Financial Services Compensation Scheme Where is my nearest branch? Head office addresses

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Complaints

If you wish to make a complaint, please read the full details of how we handle complaints.

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• Do not include any card / PAN numbers
• Do not include any personal or sensitive information

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We aim to reply within 2 working days, although more complex queries may take longer.

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