Putting you first
Why choose Nationwide?
As a member of Nationwide, you can be sure that we put your interests first. Whether you're saving for the future, buying your home or enjoying the fruits of your retirement, it's good to know that we'll give you great value and service in a way that is fair and honest.
We try to make the Nationwide difference a reality by:
- giving you value and fairness
- making it easier to do business with us
- meeting all your financial needs
- supporting the community
- listening to you
And you can tell us how we can do even better through our member suggestion scheme, available online or in any branch.
Meeting your financial needs
We offer a wide range of financial services – savings, mortgages, current accounts, credit cards, investments and loans.
We are the second largest retail savings provider on the High Street and offer a wide range of savings accounts, from Instant Access and Fixed Rate Savings to children’s accounts. We also offer a range of ways to access your savings so whether you want an online account, branch based account, or postal account, we are likely to have one to suit your needs.
Whether you're a first time buyer, moving home or re-mortgaging, we may have a mortgage to suit you. Our simple range of fixed and variable mortgages, are all available on a repayment basis, and have no hidden fees or charges.
What's more, we appreciate your circumstances may change. That's why our mortgages come with flexible features, giving you the option to make overpayments (conditions apply). Plus, because we calculate interest daily, you'll only pay interest on the amount you owe, which is the fairest way of charging.
Did you know? Nationwide won Your Mortgage Magazine’s Best Building Society award for 2009/10. This is the 12th consecutive year that we’ve won this award.
We're not just about mortgages and savings - we offer a complete range of financial services to meet your needs. To find out more ask in branch, visit nationwide.co.uk/current_account, or call 0800 30 20 10.
Making it easier to do business with us
We are committed to improving access to our services however you choose to do business with us.
Did you know? We've equipped all our branches with Helping Hands Units that include items such as magnifiers, an easy-grip pen, and cheque templates, to help members with disabilities.
Branches and cash machines
We have a network of around 700 branches and over 2,000 cash machines in towns and cities across the country. For full details, visit our Branch Finder.
Over 3 million members have registered for our Internet Banking service, which complements more traditional channels such as the branch or the phone.
Managing your money on the move
In today's hectic world, more and more people manage their lives on the move. We understand that. So now you can access nationwide.co.uk and our Internet Bank using the latest technology including the iPhone, iPod Touch, laptops and other portable computing devices such as netbooks and PDAs (personal digital assistants).
Promoting corporate responsibility
The Nationwide Corporate Responsibility strategy signals our commitment to financial education and housing through a number of exciting partnerships and initiatives.
Our Nationwide Education website is an interactive resource for teachers, children and parents, designed to increase understanding of finance, safety and sustainable living. Freely available to all UK schools and homes the website delivers serious messages in a fun and engaging way. To access the website please visit NationwideEducation.co.uk. The multi-award winning site has received over 5.5 million hits and is linked to the National Curricula.
In addition to our work with schools we have sponsored the Teenager's Guide to Money, to help young people be financially independent and responsible in the future.
Through our partnership with Citizens Advice we have invested £3 million to fund the recruitment and training of 1300 volunteers over three years. They will provide financial education, training and advice on money matters.
The Nationwide Sustainable Housing Awards promote economic and environmental sustainability. Working with the Royal Institute of British Architects (RIBA), we welcome entries from all undergraduate architecture and design students in the UK. For more information please visit www.nationwide-riba.co.uk
We have a partnership with Shelter that focuses on housing inclusion. Our pilot programme supporting Bristol’s Shelter Housing Support was a great success and since then we have expanded our investment, working to help people with housing issues or facing homelessness in Dorset and Milton Keynes. The core principles of our commitment remain prevention, education and advice.
Community & Environment
We continue to invest in community and environmental programmes, working in partnership with a range of organisations including Disability Sports Events and Macmillan Cancer Support.
Nationwide has supported Macmillan Cancer Support for over 16 years and with the help of employees and members has raised over £6 million. This money has provided vital funding for valuable Macmillan services including the Durham and Plymouth information centres and the Macmillan Cancer Guide.
The Nationwide Foundation
Our associated charity, The Nationwide Foundation, has made over £24 million of donations to organisations across the UK. You can find out more about The Foundation by visiting its website www.nationwidefoundation.org.uk/.
For more information on our community and environmental activities please visit our CR website and read our CR Report – ‘More Than Words’.
Listening to you
As a Nationwide member you have a say in how your Society is run. In fact, we believe a key way for us to keep improving, is to listen to you and try to understand your needs better. The Your Voice section of our website gives you the chance to suggest service improvements and share your views.
Every day our member-facing employees record your comments while you're in the branch, or on the phone, giving us a clear picture of what you think about your Society. Last year we recorded around 140,000 pieces of feedback which we use to improve service both locally and nationally.
Directors listening to members
We believe it's important for our Directors to listen to members' views and opinions first hand. Members can put their questions to Directors at TalkBack events held around the UK and online. Since our TalkBacks started in 1997, many products and services have improved as a result.
Finding out what you want
We regularly invite members to take part in market research. It's a way for us to get to know you better, enabling us to provide the products and services you really want, rather than just what we think you want.
Did you know? An accredited research company telephones around 10,000 customers on our behalf every month to help us pinpoint where we're doing well, not so well, and what's important to our members.
Tried and tested
Before we launch new products and services we ask: Does it meet a genuine need? Is the information clear and easy to understand? Does it deliver great value? Does it live up to the Nationwide difference? If the answer to any of these questions is no, then we change it.