Corporate Responsibility
Corporate Responsibility mission statement
As an organisation, we embrace our responsibilities to our members, our employees and the communities we serve.
Everything we do is underpinned by our core values of transparency, fairness and security. These are the foundations which enable us to maintain our financial strength and deliver long-term good value.
Corporate Responsibility 10 Guiding Principles
The following guiding principles for the basis of our decisions and provide a tangible way of measuring our success:
- Sustainable Business. We operate a sustainable business model to provide safety and security for our members;
- Member Value. We continue to invest in products and services for the long term benefit of our members. We seek to develop best value products that recognise the diverse needs of our customers;
- Treating Customers Fairly. We treat customers fairly and are passionate about our customer experience;
- Responsible Lending. Our lending policy is based on affordability and seeks to manage and minimise the risk for both our customers and members;
- People Focus. We take our responsibilities as an employer seriously. We work together to ensure Nationwide is a safe place to work and that employee policies and procedures are fair and transparent;
- Diversity. We embrace diversity. We promote equality of opportunity and diversity for all Nationwide employees and customers;
- Engagement. We actively encourage employee and member involvement in community activities;
- Financial Support. We strive to help people in financial difficulty through our robust and fair policies and processes as well as our educational initiatives;
- Environmental Responsibility. We continue to focus our efforts on reducing our energy consumption and limiting avoidable waste;
- Social Change. We work effectively with charitable, community and industry partners as well as political stakeholders to address issues of mutual concern and strategic importance.
