Nationwide is a long-time supporter of web accessibility and aims to provide a first class service for all our website visitors, regardless of ability.
Accessibility on our website
Accessibility on our internet bank
Accessibility on our Mobile Banking app
Accessibility on our mortgage application
Every care and consideration has been given when building our Internet site so that it will be compatible with most assistive technology, including screen readers and screen magnification tools. Our pages feature proper headings and subheadings, lists for blocks of navigation, skip navigation links and forms that can easily be used and navigated by keyboard alone.
Nationwide routinely checks web pages - when amendments are made to existing pages and when new pages are released - to ensure that they meet our accessibility requirements, and we do respond positively to feedback regarding the accessibility of any of our pages or services.
Our web pages conform to Level A of the World Wide Web Consortium's Web Content Accessibility Guidelines but in many cases exceed this level.
The internet bank has undergone thorough accessibility testing with Digital Accessibility Centre whose process includes rigorous user testing by their team who are all people with disabilities.
The internet bank is technically compliant with W3C Web Content Accessibility Guidelines version 2.0 to level AA with only 2 exceptions which are documented below.
1. Screen reader users may have difficulty in reading the timeout and logout layer. Due to this we advise that screen reader users use the headings dialogue by pressing Ins + F6 to navigate to the layer or Ins+F7 to bring up a list of links within the layer to either remain logged in or choose to log out.
2. The 'Products' area within the banking system has low colour contrast when choosing the 'High contrast' theme. Due to this we advise that users follow instructions on how to set their own style sheet or by disabling colour within the browser.
We are anticipating achieving full compliance during 2012.
Our aim is to create an internet bank that enables all our customers to get the most out of internet banking with Nationwide and have implemented a number of features to help us achieve this aim.
The internet bank has been optimised for use with the following browsers:
More advice can be found in the Setting up your browser section.
The internet bank has been built to web standards (W3C) and should support the use of all assistive technologies configured to work with these standards, for example JAWS. We have fully tested the new internet bank using JAWS v10.
The internet bank does offer different colour schemes, including a High Contrast scheme which may benefit some users. You can change the theme by selecting the 'Manage my details and settings' option, followed by 'My site settings'.
You can also use the controls in your browser to change the size of the text or the colour of the display.
For example, to override website font and colour settings in Internet Explorer:
If you are using a screen reader, you should be able to navigate through the site using the following keyboard commands:
You can use your keyboard to move around pages and forms on the internet bank. All form elements within the internet bank are mandatory unless they are marked as optional.
Some of the links within the internet bank will open a new window. Where this is the case, we will always let you know through a visual icon and hidden text.
Some links may also open in a new layer, like a pop up, on top of the page you are viewing.
For sighted users, the 'skip to' links are revealed by pressing the tab key after the page loads. You can skip to different areas of the page, depending on what options are available.
Nationwide introduced Card Reader Security to provide customers with an additional layer of security when logging in to the new internet bank or making payments. For customers who find the standard card reader difficult to use, we can provide a special Accessibility Card Reader, with larger buttons and a clearer display. You can request an Accessibility Reader by contacting us on 08457 302010 (Minicom 0800 37 80 01)
We are constantly striving to improve the accessibility of the internet bank, and will continue to monitor and check all our web pages to ensure they continue to meet our Accessibility requirements.
We have made every effort to make our Mobile Banking app usable for all our customers, however there are currently no formal recognised standards for developing Accessible Mobile Applications.
If you have issues in using our Mobile Banking App in accessibility mode, please remember that our WCAG AA accredited Internet Bank is also available via the browser on your iPhone or AndroidTM smartphone.
The Mobile Banking app has been designed to work with accessibility features on iPhone however we are aware of the following issues with the app in 'VoiceOver' mode:
At present the Mobile Banking Application has not been designed to work with 'TalkBack' on Android smartphones. We are currently working on this and hope to remedy this in the future.
If you experience any difficulties in using Mobile Banking, please contact us on 08452 341 272 and we will do our best to help.
Apple, the Apple logo, and the iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. Android is a trademark of Google Inc.
The online mortgage application tool has undergone thorough accessibility testing, including rigorous user testing by users who have a range of different accessibility needs.
The Product Selection and Customer Details screens on the Rate Switch application need to be read in context because Mandatory fields are not picked up out of context.
The Rate Switch application tool is compliant to Level A standard and we are working with accessibility consultants to ensure that the Additional Borrowing, New Purchase and Remortgage functions will be compliant to Level A standard during 2014.
In the meantime, if you experience any difficulties in using the Mortgage application, please contact us on 0800 302010 and we will do our best to help.
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