The Nationwide difference

The Nationwide difference

Whether it’s with the products and services we provide, the charities and causes we support or the communities we serve, everything we do is with our members’ best interests at heart.

Why choose us?

We’re the world’s largest building society

Over 160 years ago we opened our doors as a building society. Run for the benefit of our members, being a building society means that we're free to reinvest more of our profits to improve the products and services we offer.

Our members decide how we’re run

Each year we ask our members to take part in our AGM and vote on key decisions about how we operate as a business. It’s your Society, so it’s only right that you help set the direction we take.

We provide great service for our members 

With the best customer satisfaction amongst our major high street competitors* and access to exclusive products, it’s no surprise millions of people prefer to do their banking with a building society.

We support your local communities

Last year alone our employees spent over 72,000 hours volunteering on community projects. By 2017, our members and employees will have helped decide how we invest and unlock £15 million to support local communities.

We listen to what our members have to say

Our members told us that they wanted a greater choice of current accounts with a range of features, such as commission free cash withdrawals abroad and in-credit interest. So we launched FlexPlus and FlexDirect.

We’re committed to being an ethical business

Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Doing the right thing for our members is at the heart of what we do.

We reward our members

We have a range of products to help our existing members, from our Loyalty Saver which pays a higher tier of interest on your savings the longer you have been a continuous member with us, to our Flexclusive range - exclusively for our main current account customers offering discounts on a range of our products. And our current account and credit card customers can also benefit from Simply Rewards - exclusive offers on top brands when you pay with your Visa debit or credit card.

*© GfK 2016, Financial Research Survey (FRS), 6 months ending August 2016 (30,356 interviews). Combined customer satisfaction for current accounts, mortgages and savings. Major high street providers are defined as providers with main current account market share >6% (Barclays, Halifax, HSBC, Lloyds Bank (including C&G), NatWest and Santander).

Our latest quarterly Customer Service Tracker results

Every month an independent research company contacts 12,000 customers by telephone to ask them about the quality of service they receive from our branch and telephone staff. We also ask 5,000 users of our Internet Bank and website users, via an online survey, to rate service quality.

Branch

Overall satisfaction - Branch

Image: Nationwide customer satisfaction results - branch

We're working hard to minimise waiting, especially at peak times, by managing our queues better.

We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Service Tracker survey by Nunwood Research.

Telephone

Overall satisfaction - Telephone

Image: Nationwide customer satisfaction results - telephone

We've upgraded our systems and automation to make calling Nationwide both simpler and quicker.

We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Service Tracker survey by Nunwood Research.

Internet Banking

Overall satisfaction - Internet Banking

Image: Nationwide customer satisfaction results - internet

We've upgraded the Internet Bank to make it easier to manage your money and we've introduced new functionality.

We always aim to ensure all customers are highly satisfied with our service. When customers are dissatisfied, we listen and act whenever we can to put things right. Service Tracker survey by Nunwood Research.

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Recent improvements to our Internet Bank

We've been able to make some great changes following your feedback.

Your Nationwide

Your needs are at the heart of Your Nationwide. Find out how we're doing, read about our community initiatives, and get the latest news

All about membership

Citizenship

Awards and achievements