The Nationwide difference

All about membership

Membership matters

Whether it’s with the products and services we provide, the charities and causes we support or the communities we serve, everything we do is with our members’ best interests at heart. We really are on the side of our members – the people who bank, save or have a mortgage with us.

Nationwide has mutual (as opposed to Public Limited Company) status, which means that we're owned by and run for, the benefit of our members.

Nationwide is the world's largest building society as well as one of the largest savings providers in the UK and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards and personal loans. Nationwide has over 14 million members. View our FAQs to find out what criteria qualifies you for membership.

Our approach to providing financial services is incredibly straight-forward. We aim to offer a broad range of competitive mortgages, savings and other financial products, while charging as little as possible for day-to-day services.

We've over 160 years of expertise and experience at being a building society, looking after the interests of our members. And we intend to deliver great value to our members as a modern, mutual building society for many years to come.

Read our Memorandum and rules (PDF)

When we say we listen, we mean it

At Nationwide we're constantly listening to your views and ideas. See how we've listened to members and acted on suggestions made.

    Making your membership count

    Woman sat at table

    Member suggestions

    We welcome your customer service suggestions. See what others have suggested and let us know your ideas

    How to make a suggestion
    Nationwide Chief Executive Graham Beale in a Nationwide branch

    Vote in our AGM

    As an eligible voting member of Nationwide, you have a say in how we're run and have the opportunity to vote each year

    Read more about our AGM
    Nationwide female staff member

    Rewarding you

    To help you get more for your money, we've launched Simply Rewards – the rewards programme with a difference

    View our Simply Rewards
    Nationwide male staff member

    TalkBack events

    Don't miss your opportunity to meet and question society directors at one of our Member TalkBack events

    More about our Member TalkBacks

    Products that entitle you to membership

    Most of our customers are also members. You become a member when you borrow with Nationwide via a Nationwide mortgage, open a FlexAccount, FlexDirect or FlexPlus current account, or deposit money in a savings account.

    Mortgages

    As one of the UK's largest mortgage lenders, we have a range of mortgage deals. See how we can help you.

    Find out more

    Savings

    We're one of the largest retail savings providers on the High Street - Find a savings account that's perfect for you.

    Find out more

    Current accounts

    Nationwide current account customers can get access to exclusive rates and deals on our other products.

    Find out more

    Do I qualify for membership?

    Most of our customers are also members. You become a member if you either borrow with Nationwide, such as if you have a Nationwide Mortgage, or invest with us through having a Current account or money in a savings account.

    What does Society membership mean?

    Being a member of the Society means you are part of an organisation which is run for your benefit. Membership also entitles you to certain rights:

    • to vote in the election of Directors and on resolutions
    • to attend our Annual General Meeting
    • to receive certain information
    • to support an election candidate or a member resolution, or to request a Special General Meeting

    Which members have voting rights?

    Any member who:

    • is the first-named account holder
    • is aged 18 or over and
    • has £100 or more if an investing member, or owes £100 or more if a borrowing member

    To vote at our AGM or in the election of Directors, these criteria must be met on specific dates - for example, at the end of our financial year on 4 April and on, or just before, the day of the AGM. 

    Why must I have invested or borrowed £100 or more to be eligible to vote?

    The Building Societies Act 1986 lets us set the minimum amount a member must have invested or borrowed to be eligible. We believe that £100 represents a sufficient financial commitment, entitling a member to have a say in how the Society is run.

    When can I vote?

    Voting members usually have two opportunities each year to use that right:

    • the election of Directors
    • resolutions to be voted on at the AGM

    Our voting system is totally democratic, operating on the principle of "one member, one vote".

    How are the Directors elected?

    The Society's Directors are elected by you, our members, at the AGM. If you are eligible to vote, ballot papers and full details of how to vote in the election will be posted to you automatically.

    If there are, say, four candidates for three vacancies, then you can vote for up to three out of the four candidates and the three candidates with the most votes are elected. However, if there are the same number of candidates in the election as there are vacancies on the Board, you can vote 'for' or 'against' each candidate, and only those who receive more votes 'for' than 'against' are elected. This is how the legislation states that the election should be held.

    Directors are elected for three years after which they may seek to be re-elected. In accordance with good corporate governance practices all Directors stand for re-election every year.

    Can I join the Board?

    Anyone who meets certain criteria may stand for election to the Board. To do this, he or she must obtain the support of at least 250 members who have each invested or borrowed at least £200 with the Society for at least two years and the nomination must be received on or before the end of the business year, which is April 4th each year. Any nomination received after that date will be carried forward to the next year (unless the candidate requires otherwise). The candidate must deposit £500 with the Society which will be returned after the election in certain circumstances.

    Being a director of a large financial services organisation carries considerable responsibilities. To find out more about being a director, or to request a nomination form, write to:

    The Secretary
    Nationwide House
    Pipers Way
    Swindon
    SN38 1NW

    What about resolutions?

    Each year members have the right to vote on resolutions put forward to be voted on at the AGM. A resolution is a proposal that is put to the members for them to vote on. The particular proposal may be put forward by either the Board or the members.

    The Board puts forward three resolutions each year:

    • to approve the Annual Report and Accounts
    • to approve the Directors' remuneration report
    • to appoint the auditors

    Sometimes the Board may ask the members to vote on other matters, such as changes to the Society's Memorandum and Rules.

    In addition, members may propose a resolution on a matter of interest to them which all eligible members will then have an opportunity to vote on.

    How do I propose a resolution for the AGM?

    Any member may ask for a particular resolution to be discussed and voted on at the AGM. To do this, a member must have the support of at least 500 members who have each invested or borrowed at least £100 with the Society for at least two years and the resolution must be received on or before the end of the business year, which is April 4th each year. The resolution to be discussed must meet certain requirements, which are referred to in our Rules.

    What happens at the Society's AGM?

    All the Society members are entitled to attend our AGM. Held in July each year, it gives members the chance to meet the Directors and ask them questions.

    Those members entitled to vote can also vote at the AGM in the election of Directors and on resolutions, rather than appointing a representative to vote on their behalf. 

    What if I can't attend?

    If you can't make it to the AGM, you can nominate a representative to attend and to speak and vote on resolutions on your behalf. Your representative is known technically as a "proxy". 

    The Society also holds frequent "TalkBack" events around the country. This gives members the opportunity to meet the directors locally.

    Check forthcoming Member TalkBack events.

    What information can members receive?

    A member is entitled to receive a range of information, including:


    Members with voting rights will receive Notice of the AGM and the Summary Financial Statement in the post automatically before the AGM.

    What are Special General Meetings?

    A Special General Meeting is a meeting of the Society's members other than the AGM, called either by the Board or the members. 

    Any member can ask the Board to organise a Special General Meeting to discuss and vote on a special topic. To do this, the member must obtain the support of 500 members who have each invested or borrowed £200 for a minimum of two years. Each of these 500 members must also deposit £50 with the Society, which will be returned after the meeting in certain circumstances. 

    The request for a Special General Meeting must meet certain requirements, which are referred to in our Rules.

    What rights do I have if I hold a joint account?

    If you hold any account jointly, only the first named account holder is entitled to vote (assuming the other criteria set out above are met). Other named holders are still members and are entitled to exercise the other rights mentioned above. 

    Can voting rights be transferred if a member dies?

    No - membership cannot be transferred to either the beneficiary or trustees of the estate. This does not affect the rights of those who are entitled to the balance in the deceased member's account, who may also apply to become members in their own right. 

    If the first named member dies, then the second named member will become the first named member and will then be entitled to vote in their own right.

    As a member, what would I receive if Nationwide converts?

    The Board of the Society has no intention that the Society should convert, but in the unlikely event of a vote for conversion, the allocation of conversion benefits would depend on the decisions taken at the time. 

    If you are a charity member of The Nationwide Foundation, any conversion benefits that you would have received will automatically pass to The Nationwide Foundation and fund future charitable giving. 

    Where can I get more information on my rights as a member?

    For more information, ask your local branch for a copy of the Society's Memorandum and Rules, telephone us on 08457 30 20 10, or check out the Memorandum & Rules (PDF).

    Run for your benefit

    Unlike the banks, when you choose a current account, savings account or mortgage with Nationwide you become a member and part of our Society. 

    A Society that is run for your benefit. 

    You may also be interested in...

    Results and accounts

    Lets talk numbers - We have up to the last 10 years of financial records available to download.

    Our history

    A brief history of our time. Browse through our milestones and achievements and read about our origins, mergers and acquisitions.

    Citizenship

    Awards and achievements