Joe Garner Biography
Joe Garner has a 20 year career spanning financial services at HSBC, telecommunications at BT, consumer goods at Procter and Gamble and retailing at Dixons. Wherever he has worked, Joe's focus has been on improving customer satisfaction to drive business success.
In his time running HSBC's UK bank, he built one of the best-rated banks for service on the high street, looking after 15 million personal and business customers and a UK balance sheet of over £250 billion. He was also responsible for Marks and Spencer Bank, First Direct and The John Lewis Partnership Card. During his time at HSBC Joe completed the re-design and refurbishment of nearly 1,000 branches, re-engineered the bank's internet and telephone proposition and invested in innovative customer propositions.
At Openreach he leads an organisation with more than 30,000 employees who are responsible for installing and maintaining the communications infrastructure that links homes and business to their service provider's network.
Joe is married with a young son. Outside work, he is an enthusiastic triathlete and Chairman of the British Triathlon Foundation Trust.