Nationwide welcomes launch of the Banking Standards Board

2 April 2015

Nationwide has welcomed today’s launch of the Banking Standards Board (BSB).

Nationwide is one of the founding organisations supporting the board and the new body will play a significant role in promoting high standards within banks and building societies in the UK.

Additionally, Alison Robb, Nationwide’s group director for people, customer, communication and commercial, is to become a non-executive director on the BSB. Alison is one of five practitioners who will provide a practical perspective from banks and building societies to the board.

Nationwide’s chairman Geoffrey Howe has welcomed the launch and Alison’s appointment. He said: “The launch of the Banking Standards Board today is very welcome; it will play an essential role in raising the bar on standards across the sector.

“I am also pleased that Alison is joining the board as a non-executive director. She will provide extremely valuable insight in her practitioner role.”

Group director Alison Robb added: “The board will have an important part in restoring trust amongst customers and I am delighted to be playing a role in this vital initiative.”

Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

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