5 November 2015
Nationwide has temporarily extended travel insurance cover for customers affected by grounded flights to Sharm el-Sheikh in order to guarantee any claims not honoured by travel providers will be considered.
In line with Government advice against all but essential air travel to the popular Egyptian tourist destination, the Society is warning customers to avoid flying there at this time.
The decision to temporarily extend the standard travel insurance cover means that FlexAccount current account will be automatically upgraded to include cancellation. This would normally require an upgrade to the account. For FlexPlus packaged current account customers, cancellation is covered as standard.
Nationwide is committed to considering all cases where FlexAccount customers have been unable to successfully claim from their travel provider, regardless of whether they are travelling on a package holiday or as an independent traveller.
Customers with a FlexAccount, which provides free UK and European Travel Insurance, and FlexPlus packaged account, providing worldwide family travel insurance, are automatically covered for curtailment of their trip. This means anyone unable to be repatriated by their travel provider will have their claim considered in the usual way.
Chris Rhodes, Nationwide’s Retail Director, said: “Following Government advice, we would urge all travellers to keep up-to-date with the situation in Sharm el-Sheikh and to consider cancelling their trip in light of the latest advice.
“By temporarily extending our level of cover, we are giving our customers the reassurance they need that if they are unable to fly then we are committed to considering their claim if they are denied refunds”.