Nationwide Building Society appoints Joe Garner as Chief Executive

16 November 2015

Nationwide Building Society is pleased to announce that Joe Garner will succeed Graham Beale as Chief Executive. He is expected to take up his duties in spring 2016.

Joe Garner will join Nationwide from BT Group where he is Chief Executive of Openreach, a position he has held since early 2014. Prior to that he was Deputy Chief Executive of HSBC Bank PLC and Head of HSBC in the UK, roles which included responsibility for all of HSBC’s retail and commercial banking business, including Marks and Spencer Bank, First Direct and The John Lewis Partnership Card. He has also held senior positions at Dixons Stores Group and spent the early part of his career at Procter and Gamble. Joe was the Chair of the FSA Practitioner Panel from 2011-2013 and a Non-Executive Director of the Financial Ombudsman Service from 2007-2010. He is also the Chair of The British Triathlon Foundation Trust.

Commenting on the appointment, Nationwide’s Chairman David Roberts said: “I am delighted that Joe Garner has agreed to join Nationwide Building Society as Chief Executive, succeeding Graham Beale. Nationwide is the UK’s largest mutual building society and our vision is to be the stand out retail financial services provider in the eyes of consumers. As a member owned organisation, our sole focus is to deliver exceptional products and services to our members at every stage of their lives. Joe has an excellent track record in delivering outstanding service to customers across the financial services and retail sectors, and is a passionate advocate that financial services organisations should always put the customer first.

“Joe is an exceptional leader and is exactly the right person to lead the Society through the next chapter of its journey. I look forward to welcoming him to the business.”

Joe Garner said: “I am thrilled to have been asked to become Chief Executive of Nationwide Building Society. Nationwide has a remarkable heritage, and the fact that as a mutual it is owned by its customers means that it is uniquely placed to lead and succeed in the next chapter of retail financial services in the UK. I look forward to listening and learning from members and employees alike, and I hope and plan to build upon the success of Graham Beale.”

Regulatory approval has been received under the current Approved Persons Regime. This is subject to the incoming Senior Managers Regime arrangements being introduced in March 2016.

Notes to Editors


It is expected that the remuneration package of Joe Garner will be comparable with that of Graham Beale, the retiring Chief Executive.

Joe Garner Biography

Joe Garner has a 20 year career spanning financial services at HSBC, telecommunications at BT, consumer goods at Procter and Gamble and retailing at Dixons. Wherever he has worked, Joe’s focus has been on improving customer satisfaction to drive business success.

In his time running HSBC’s UK bank, he built one of the best-rated banks for service on the High Street, looking after 15 million personal and business customers and a UK balance sheet of over £250 billion. He was also responsible for Marks and Spencer Bank, First Direct and The John Lewis Partnership Card. During his time at HSBC Joe completed the re-design and refurbishment of nearly 1,000 branches, re-engineered the bank’s internet and telephone proposition and invested in innovative customer propositions.

At Openreach he leads an organisation with more than 30,000 employees who are responsible for installing and maintaining the communications infrastructure that links homes and business to their service provider’s network.

Joe is married with a young son. Outside work, he is an enthusiastic triathlete and Chairman of the British Triathlon Foundation Trust.

Graham Beale Biography

Graham Beale’s commitment to the mutual financial services sector and his passion for the business and its members has been unwavering. He has dedicated his entire career to ensuring that UK consumers have a viable and attractive alternative to the banks.

He has steered Nationwide through some of the most difficult economic conditions in living memory, strengthening and diversifying the UK’s retail financial services industry in the process. In addition, he has been responsible for creating a new and innovative capital raising instrument that preserves the mutual characteristics of building societies while enabling them to raise Core Capital funding when necessary.

He has overseen a substantial investment in Nationwide’s systems, processes, products and people over the last few years to make the Society fit for whatever the future holds.

All of this has been achieved against a backdrop of strong charitable support and a track record of good corporate citizenship – lending to first time buyers and supporting affordable housing for many.

About Nationwide

Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 18,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Please note: If you are a customer looking for information on our products and services, please visit the main website.