Logging in before clocking on: post-weekend rush to check bank balances puts Monday morning work emails on hold

Nationwide figures show bank logins peak between 9am and 10am as reality sets in

26 September 2014

Monday morning blues at work may have less to do with a flurry of emails from the boss and more to do with people realising the extent of their weekend spending, figures from Nationwide Building Society show. 

Customer data from Britain’s biggest mutual highlights that the numbers of people logging on to the Internet bank peak from 9am until 10am every Monday, indicating that people are starting the week off checking their current accounts rather than their workloads. Around 100,000 people log on at this time of day, ten times more than in the last hour of the working day¹

Phil Smith, Nationwide’s Head of Current Accounts, said: “For many, the weekend is a time to forget about work and a chance to go out and enjoy themselves, but come Monday morning reality kicks back in and it’s time to take stock of how their weekend expenditure has affected their bank balance. It’s only natural we would want to check our balances before we get stuck into the daily grind. 

“Knowing how much money we have left at the start of the week can help people plan ahead, especially if they’ve had a busy weekend and have perhaps spent a little too much.”

Around a million people log on to Nationwide’s Internet and Mobile banking app on a typical Monday, with the amount of people using the services dropping steadily as the week goes on. By comparison, Sunday accounts for roughly half as many log ons as the start of the week². 

Typically, the majority of people log on to the internet and mobile bank at the end and start of each month as they check that they have been paid, and what payments have gone out.

Nationwide’s FlexPlus, FlexDirect and FlexAccount current account customers all have access to the online bank and mobile banking app. On 4 June 2014, the Society launched its Quick Balance technology allowing customer to view their balance without logging in to the mobile app – the first of its kind in the UK. Since the launch, 10 million Quick Balance views have been undertaken.

Notes to Editors

¹ End of the day used is 4pm to 5pm.

² 54% decline based on week beginning 1 September 2014.

About Nationwide Building Society
Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accountscredit cards,ISAs and personal loans. Nationwide has around 15 million members.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.


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