Nationwide warns customers to protect themselves online during “Cyber Monday”

01 December 2014

Online shopping is expected to hit a pre-Christmas peak today with “Cyber Monday” shoppers predicted to spend approximately £649.6m, equivalent to £451,000 a minute. Many of these purchases will be made by credit or debit card, so Nationwide is offering tips for how customers can stay safe when shopping online.

  • Be vigilant over the websites you use and look for the padlock symbol as a sign of authenticity
  • Look for websites starting https:// - the s stands for secure
  • Many websites ask you to register before shopping online. Make sure you set a strong password to protect your information
  • If possible pay using a digital wallet such as V.me by Visa. Digital wallets mean that your credit and debit card details aren’t passed to the merchant providing extra protection when shopping online
  • If you haven’t done so already set up Visa’s ‘Verified by Visa’ or MasterCard’s ‘SecureCode’. This offers protection for customers using their credit or debit card online as they need to enter a password or passcode to make the payment. This stops fraudsters being able to use your card details online.
  • Consider paying by credit card for items costing between £100 and £30,000. Section 75 of the Consumer Credit Act means customers may be able to reclaim money back. If, for example, the item is faulty or the goods are not received the credit card provider may be jointly liable for the loss suffered by the customer.
  • Check your account regularly. If you do notice anything suspicious contact your bank or building society straight away.

Nationwide’s own data shows that the average customer spent approximately £500 last December on debit and credit cards, a figure that is expected to be repeated this year. In addition to being more convenient, using your cards can also provide added security and peace of mind, such as Section 75. Nationwide data shows there was close to a 50 per cent increase in the number of Section 75 claims received in January compared to December.

John Crossley, Nationwide Head of Credit Cards, said: “Paying on a credit card can help spread the cost of Christmas. Section 75 is a very valuable rule that should provide peace of mind. Should the goods not arrive or be faulty, then there is a good chance of getting your money back.”

Crossley also warned customers to take precautions when using their cards to make purchases or withdraw cash at ATMs. He said: “Criminals target ATMs at this time of year because of the increase in use, tied with the fact that in the holidays, people are much less likely to check their balances. This is why we would advise that customers check their accounts regularly and shield their PINs at ATMs and at the counter in order to limit their chances of being defrauded.”

Notes to Editors

About Nationwide Building Society

Nationwide is the world's largest building society as well as the second largest savings and mortgage provider in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Please note: If you are a customer looking for information on our products and services, please visit the main website.