One in ten Brits prepared to lose money this winter rather than claim back on a UK trip cancelled because of flu

More than a third of adults are unaware travel insurance covers UK travel and accommodation

03 November 2014

At a time of year when many people are preparing to enjoy seasonal breaks in the UK, new research from Nationwide Building Society shows around one in ten won’t try to claw back any money if they have to cancel their trip due to illness.

With the mercury starting to fall and the rising threat of winter bugs such as flu, there is a greater chance of cancellation, meaning hotels and planned travel arrangements may need to be put on ice. Nationwide is advising people perhaps to consider paying a little extra for flexible travel to ensure illness doesn’t ruin their plans.

The research highlights a knowledge gap around travel insurance, with a third of people (33%) unaware that travel insurance can cover trips in the UK, assuming it is only able to be used when going abroad.

Despite most people being aware that travel insurance can be used domestically, only around a third (38%) said they would consider using their policy to recover their costs if they had to cancel their plans due to sickness, while around one in ten (9%) willing to write-off a cancelled trip as a bad experience instead of attempting to claim any of their money back.

Nationwide’s FlexPlus packaged account, which costs £10 a month, provides worldwide family travel insurance, including the UK*, and covers a range of holiday hiccups – from cancelled accommodation and travel to lost luggage and theft. It will cover trips cancelled due to serious illness should a refund not be available from the provider.

The market-leading account offers a range of other associated benefits in addition to travel insurance, such as worldwide family mobile phone cover and UK and European breakdown cover (see Notes to Editor).

Nationwide’s Phil Smith, Head of Current Accounts, said: “One way of unpicking the fact that many would rather suffer financially than attempt to recoup their holiday expenses is to understand the resilient and hardy nature of the British. We may be quick to moan but we’re also masters of overcoming adversity. - we almost expect to get ill during the colder months, which is perhaps why we don’t consider claiming. However, it makes sense to factor this likelihood into plans at this time of year by being flexible with travel and accommodation plans.

“It is also surprising that many people are unaware travel insurance covers holidays in the UK. While we have the NHS, there are many other factors to take into consideration, such as cover for lost luggage, missed or cancelled travel and stolen items.”

Notes to Editor

Research provided by YouGov Plc. Total sample size was 2,176 UK adults. Fieldwork was undertaken between 18th - 19th August 2014. The survey was carried out online. The figures have been weighted and are representative of all UK adults (aged 18+).

Nationwide’s travel insurance is provided by U K Insurance Limited.

FlexPlus Key Information

Full information about FlexPlus.

Account Eligibility

  • FlexPlus is open to new and existing customers aged 18 years and over
  • Single and joint account options available

Account Fee

  • FlexPlus has a £10 per month fee

Credit Interest

  • 3% AER (2.96% gross p.a) on credit balances up to £2,500
  • Credit interest is not payable on balances over £2,500

Benefits

  • Worldwide Family Travel insurance
  • Worldwide Mobile Phone Insurance
  • UK and European Breakdown and Recovery Assistance
  • Extended Warranty Protection
  • ID Theft Assistance
  • Worldwide Emergency Card Assistance
  • Commission-free ATM withdrawals abroad

Exclusions and limitations apply to all FlexPlus insurances

*A journey in the UK is determined as where you have paid a fee to stay at a commercially run premises for 2 or more nights , that doesn’t belong to a member of your family or a friend, which is at least 25 miles from your home address.

About Nationwide Building Society

Nationwide is the world's largest building society as well as the second largest savings and mortgage provider in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Customers can manage their finances in a branch, via the mobile app, on the telephone, internet and post. The Society has around 17,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Please note: If you are a customer looking for information on our products and services, please visit the main website.