Protect yourself against the thieves playing i spy

New technology makes Nationwide’s mobile phone insurance even more valuable

11 September 2013

If you believe the hype, many smartphone addicts will be clamouring to upgrade their handsets with the launch of the new Apple iPhone 5S this week.

Although many people will get hold of the gadget as part of their mobile contract, the new iPhone has a price-tag of up to £709 – so what happens if your new phone is lost, stolen or damaged?

The price of handsets is usually absorbed into the cost of a monthly phone contract. However, if it is lost or damaged mid-contract it will usually be down to the user to pay for a replacement if they don’t have standalone mobile phone insurance. And with a reported 300,000 phones stolen each year1, a new smartphone could unfortunately become a target for thieves.

Fortunately, Nationwide FlexPlus Current Account customers can upgrade to the latest iPhone, or Android, Windows and BlackBerry handsets, safe in the knowledge they will have worldwide mobile phone insurance that provides cover for their entire family2. The cover insures FlexPlus customers against damage, loss or theft. Handsets are covered up to a limit of £1,000 per handset, as well as accessories of up to £250 per claim, and up to £2,000 per claim for unauthorised charges3.

Phil Smith, Nationwide’s Head of Current Accounts, said; "Practically every adult in the UK now has a mobile phone. It’s become a way of life and, for many of us, that phone is one of our most crucial and treasured personal possessions. Because of this we were determined to ensure that worthwhile worldwide mobile phone insurance was an integral part of the benefits available through our packaged current account, FlexPlus. With this insurance, rated five-star by independent financial research company Defaqto, FlexPlus customers can enjoy their new phones without worry."

Notes to editors:

1 Source: the National Mobile Phone Crime Unit (

2 Family members include: you, your partner / spouse and dependent children who live at the same address as the account holder (s). To be covered any dependent children must not have reached the age of 19 (or 22 if in full time education) and be neither married nor in a civil partnership.

3 Excess;

Who Manufactures your phone? Excess if your phone’s stolen, or you lose it Excess if your phone’s damaged or breaks down




All other manufactures



FlexPlus Key Information

Full information about FlexPlus

Account Eligibility

  • FlexPlus is open to new and existing customers aged 18 years and over
  • Single and joint account options available

Account Operation

  • FlexPlus can be opened and operated online, by telephone and in branch

Account Fee

  • FlexPlus has a £10 per month fee


Mobile Phone Insurance – arranged for Nationwide by LSG & provided by LGI

  • Cover is available for all family members living at the same address up to £1,000 per handset including smartphones
  • Contract and pay-as you-go phones are covered
  • Maximum 2 claims per 12 months
  • Customers are not required to pre-register the phones to be covered
  • Mobile phone accessories are included up to the value of £250 if involved in same incident as handset
  • The cover has been independently rated 5 star by Defaqto

About Nationwide Building Society
Nationwide is the world's largest building society as well as one of the largest savings providers and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million members.

Customers can manage their finances in a branch, on the telephone, internet and post. The Society has around 15,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Please note: If you are a customer looking for information on our products and services, please visit the main website.