Kilmarnock employee wins top Nationwide Customer Service award

10 July 2013

Jacqueline Richmond, who works at Nationwide Building Society’s Kilmarnock branch, won the On Your Side award for Customer Service at the Society’s recent annual employee awards event.

The Annual Awards Event is the highlight of the Nationwide calendar, recognising the Society’s highest performers from across the business for their commitment to delivering excellent customer service, raising the bar in their day to day performance and inspiring trust amongst customers and colleagues.

Nationwide Group Director, Alison Robb, said: “Despite being with the society for just over a year, Jacqueline has demonstrated exceptional behaviours and commitment to her role, and has an outstanding relationship with our customers. She is always looking for opportunities to go above and beyond what is asked of her, and is an inspiration to those around her. She has a real focus on helping customers and making them better off, as well as being a positive influence across the whole team”.

Jacqueline said: “I was surprised to be nominated, and really couldn’t believe it when I won. My philosophy has always been to treat customers how I would want to be treated, and I think this was ultimately what helped me win on the night. I’ve recently been promoted and really enjoy the job I do”.

Notes to editors:

Nationwide is the world's largest building society as well as the second largest savings provider and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cards, ISAs and personal loans. Nationwide has around 15 million customers.

Customers can manage their finances in branch, on the telephone, internet and post. The Society has around 15,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Since the credit crunch began in 2007, Nationwide has remained profitable against a very difficult economic environment. In the year ending April 2013 Nationwide made a strong underlying profit of £475 million – up 56% from the previous year.

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