27 July 2012
Jenny Groves, Divisional Director for Customer Experience at Nationwide Building Society said:
"We are pleased to confirm that all debit card transactions processed twice (once on Tuesday 24 July and once on 25 July) have now been successfully corrected. Once again we wish to apologise to those customers affected. We have waived all charges and are in the process of refunding any costs associated with our error. Please be assured that none of our customers will suffer financial loss as a result of this."