As a member of Nationwide's Conveyancing Panel it is important that you are fully aware of our policy with regards to Separate Representation cases.
When a non-panel member firm is instructed by one of our mortgage applicants, Nationwide appoints a panel firm to carry out its instructions and to liaise with the borrower's conveyancer. This appointment is made by Nationwide using specific instructions similar to those in part 3 of the CML Handbook. It has become apparent to us that in some cases the non-panel firm will attempt to instruct a panel firm of their choice.
This approach is inconsistent with our procedure and is not acceptable to Nationwide. Would you please make sure that any such requests made to your firm are returned back to the non-panel firm requiring that they contact Nationwide's mortgage processing office and confirming that a separate representation instruction will need to be made. Failure to do this at an early stage risks additional cost and delay when the matter is later identified as Nationwide will require its process to be followed.
We look forward to your cooperation in this regard and if you have any queries please contact 0845 6093421.