To notify us of the death of a customer and to obtain date of death figures, you should write to the following address with a copy of the death certificate or other evidence of the death, such as a coroner’s interim certificate:
Bereavement Services, Customer Service & Operations, Nationwide Building Society, Swindon, SN38 1NW
Contact number: 0800 464 30 18
This page sets out what payments we can make before a grant of representation is obtained and also what we require in order to close accounts. There are links to the relevant forms, which you can print off and use as appropriate. If the deceased customer held joint accounts, these will be transferred into the remaining account holder’s name.