Nationwide has over 775 branches and 15 million customers, meaning that Nationwide has a relationship with around one quarter of the population of the UK. (from page 111 of the CCDS prospectus)
We have made significant investment in transforming our products and delivery channels through the implementation of new systems and organisational structures.
We launched our first internet bank in 1997 and this has been updated in summer 2011. The new internet bank provides customers with enhanced service and functionality. Our website allows customers to transact on their accounts and apply for a broad range of our products online.
In addition we opened our first branch in the Republic of Ireland in March 2009. Nationwide UK (Ireland) provides the society with an extra outlet for attracting retail savings and also offers the society a way to access funding from the European Central Bank if required.
Our most notable achievement during 2012/13 has been the implementation of a completely new core banking system that provides greater stability and flexibility, and has allowed us to expand our banking product suite.
The launch of our mobile banking app in November 2012 has fulfilled a growing demand to be able to manage your current account while on the move. It has been downloaded by over half a million members and is used on a daily basis by over 100,000 members.
The Group has continued to invest in new cost reduction initiatives such as the ongoing changes to our sourcing arrangements and the integration of our Regional Brands as announced on 2 May 2013. This strategic integration programme will migrate the customers, products and distribution channels currently branded Dunfermline, Cheshire and Derbyshire into a single branded Nationwide organisation.