Nationwide has over 775 branches and 15 million customers, meaning that Nationwide has a relationship with around one quarter of the population of the UK. (from page 111 of the CCDS prospectus)
We have made significant investment in transforming our products and delivery channels through the implementation of new systems and organisational structures.
We launched our first internet bank in 1997 and this has been updated in summer 2011. The new internet bank provides customers with enhanced service and functionality. Our website allows customers to transact on their accounts and apply for a broad range of our products online.
In addition we opened our first branch in the Republic of Ireland in March 2009. Nationwide UK (Ireland) provides the society with an extra outlet for attracting retail savings and also offers the society a way to access funding from the European Central Bank if required.
During 2013/14 we introduced a Loyalty Saver product which now has balances of £17.1 billion and delivers value to our members of around £130 million during the year.
The launch of our mobile banking app in November 2012 has fulfilled a growing demand to be able to manage your current account while on the move. It has been downloaded by over a million members and is used on a daily basis by over 300,000 members. For further information, please visit our mobile banking page.
The Group has continued to invest in new cost reduction initiatives such as the ongoing changes to our sourcing arrangements and the integration of our Regional Brands as announced on 2 May 2013. This strategic integration programme will migrate the customers, products and distribution channels currently branded Dunfermline, Cheshire and Derbyshire into a single branded Nationwide organisation.
We have been recognised as the strongest financial brand in the UK across a number of metrics. We have been voted the most reputable bank or building society; the best bank or building society to work for; first for customer satisfaction, trust and fairness in financial services and one of the top ten most ‘Human Brands’ in the UK.