Connecting with you

Connecting with you

If you thought that Nationwide was just like any other bank or building society, think again. We concentrate on giving our members excellent service and, as our members are effectively our owners, we believe we should be accountable to them. Here are some of the many opportunities that we've created for you as a member to have your say.

Member TalkBacks

Member talkbacks

Since 1997 we've held 130+ Member TalkBack events. Join us at a TalkBack to hear the latest news about your Society and make suggestions on how we're run.

Your voice

Your Nationwide - Your Voice

Make customer service suggestions, read our responses to your questions and find out how you rated our customer service levels.

The Nationwide AGM

Nationwide AGM

Your chance to have a real say on how Nationwide is run. Put your questions to the Board and hear what they've got to say face to face.

Mother and daughter posing for photo

You asked, we acted

We always welcome your positive ideas, big or small, on how we can improve our products and service. See what others have suggested and let us know your ideas.

Read about the improvements made
Call centre staff

If something goes wrong

We have very high standards but we're the first to admit that sometimes we make a mistake. If this happens please tell us and give us the chance to put it right.

Making a complaint

Social media

Join us on all the usual social media channels like Twitter, Facebook and YouTube to keep in touch.

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    Recent improvements to our Internet Bank

    We've been able to make some great changes following your feedback.

    Our history

    Browse through our milestones and achievements and read about our origins, mergers and acquisitions.

    Side by Side

    Member TalkBacks

    AGM

    Social media