Serving members with mobility difficulties
We have an ongoing programme to improve access to our branches, where planning permission allows. We regularly review the design and layout of our branches so that access is made as easy as possible.
Serving deaf, hearing impaired and speech impaired members
We are always looking to improve facilities and access to information for people with hearing difficulties. All branches have at least one counter position with an induction loop that is clearly indicated. Induction loops improve sound quality for people with hearing aids with a T setting. Employees have been trained to be aware of the needs of our hearing impaired members.
For more personal and detailed discussions away from the counter we are usually able to arrange - with prior notice - for a qualified interpreter to be available to you. We can provide British Sign Language interpreters, lipspeakers, speech-to-text reporters, deafblind interpreters and notetakers. Your branch will arrange the interpreter through the RNID's Communication Support Unit. In addition, if you are a textphone user, you can call us direct in text on 18001 0800 37 80 01.
Serving blind and partially sighted members
We provide all our marketing literature in audio, large print or Braille on request within 10 working days.
To order an account statement or any other Nationwide literature in an alternative format please telephone 0800 30 20 11 or textphone 18001 0800 37 80 01. If you prefer, you may order Nationwide literature by completing our accessibility order form.
Assistance with banknotes, debit/credit cards and cheques
We can provide banknote gauges, credit card and cheque templates. Please ask your local branch for details.
Magnifiers and easy grip pens are also available.
InvestDirect, our postal account, offers you a first class service that you can operate from home.