Sending money electronically

There are 4 methods of payment from your Nationwide current account.

One-off payments

These are single payments. Single payments in the UK can be made via Faster Payments or CHAPS.

We’ll need information like the sort code, account number, name of the person or organisation you want to pay, and a payment reference.

Standing orders

These are regular payments that you can send to a person or organisation. They’re usually sent monthly or annually.

We’ll need information like the sort code, account number, name of the person or organisation you want to pay, and a payment reference.

Direct Debits

These are regular payments that are set up with a business or organisation directly.

These are usually used to pay bills, like broadband, water and energy.

Open Banking

If you’ve agreed to share your data with certain third parties, payments can also be made for you by Open Banking.


Sending money in branch

To send money in person, you just need to visit your local branch and make sure you bring:

  • the payment details of the person or organisation you’re paying

  • your debit card

  • a valid UK passport or full driving licence


What details are needed to send money?

To send money from your current account, we’ll need a few details to set them up as a payee.

To set up a new payee, you may need your card reader and we’ll need:

  • to know whether the account you’re paying is a personal or business account

  • the first and last name of the person or the name of the business you're paying

  • their 8-digit account number

  • their 6-digit sort code

  • the payment reference. If you're paying a bill, you can usually find this on the invoice.

Information:

If you’re sending money internationally via SEPA or SWIFT, you’ll need to use different details.

You can set up new payees online in our Banking app or Internet Bank. Not yet registered for our Internet Bank? Register for the Internet Bank today.

You can also set up new payees at your local branch.


Paying someone you've paid before

If you’ve paid someone before using your current account, they’ll be set up as a payee on your account already.

To send money to an existing payee, log in to your account on our Banking app or Internet Bank, go to the payments section and let us know how much you want to send.

You can also send money at your local branch or with a Nationwide cash machine.

Payment references for existing payees

When you set up a new payee, you’ll be asked to enter a payment reference. The payment reference you enter is used every time you pay that person or organisation in the future.

You can change an existing payment reference through our Internet Bank or by visiting your local branch.

Managing your payees

You can view, delete and manage your payees in our Banking app or Internet Bank.

Expired payees

If you don’t make a payment to someone for more than 13 months, they’ll be removed from your account. You’ll need to add their details again to pay them.


How long does it take to transfer money?

Unless you choose to pay in a different way, payments you make to others from your current account are sent using the Faster Payments Service.

Faster Payments include most single payments you send online (through our Banking app, Internet Bank or Open Banking) or in branch, whether immediately or in the future. And they include if you send money to another account you have with another building society or a bank.

With Faster Payments, once the payment leaves your account the money normally arrives within 2 hours.

Paying someone on a future date

You can schedule payments to go out immediately or on a future date.

If you want a payment to leave your account the next day, it must be set up by 10pm the working day before. If you set it up after 10pm, your payment will be sent on the next working day.

You can change or cancel a future-dated payment up to 10pm on the working day before it’s due to leave your account.


Making payments with CHAPS

Unless you have a FlexBasic, there's a £15 fee for sending a CHAPS payment. You can send CHAPS payments on our Internet Bank or in branch.

If you're sending an amount up to £100,000, you can send a normal, fee-free payment (known as Faster Payments) instead.

In branch

To send a CHAPS payment in branch, we’ll need:

  • the first and last name of the person or the name of business you're paying

  • the full address of the person or business you’re paying

  • their 8-digit account number

  • their 6-digit sort code

  • the payment reference

  • the name and address of their bank

  • your account passbook or debit card

  • a valid UK passport or full driving licence

  • proof of your address.

Online

To send a CHAPS payment online, we'll need:

  • the first and last name of the person or the name of business you're paying

  • the full address of the person or business you’re paying

  • their 8-digit account number

  • their 6 digit sort code

  • the payment reference

  • the name and address of their bank

  • a code from your card reader.

How to request the payment online

  1. Log in to the Internet Bank. Not yet registered for our Internet Bank? Register for the Internet Bank today.
  2. Click on the Move money tab at the top of the page.
  3. Find the Other Payments section at the bottom of the page.
  4. Where it says Make a payment using CHAPS, select the account you want to pay with and press 'Go'.
  5. Follow the on-screen instructions to make the CHAPS payment.

Timescales for CHAPS payments

CHAPS payments requested online before 3pm should arrive the same working day. Those requested after 3pm will arrive the next working day.

If you request a CHAPS payment in branch before 3pm, it should arrive the same working day. Those requested after 3pm will arrive the next working day.


How much money can you send?

To help keep your money safe, there are limits on certain payments you make to others from your Nationwide current account.


Is a bank transfer safe?

Online bank transfers are a safe and secure way to send money.

There are lots of safeguards in place to help ensure the money you send goes to the right place. We always check that any payment request has come from you. We do this by asking for a combination of your security details such as your fingerprint or codes from your card reader or mobile. You’ll need to check and confirm the details are correct to authorise payments.

If you’re having trouble with your card reader, view our card reader support page.

There are also robust security features on our Banking app and security features on our Internet Bank.

How we confirm your payment details

One of the safeguards for sending money is Confirmation of Payee. This requires you to check whether the name and account details you enter match those of the account holder. That way, you can know you're paying who you intend to pay.

When you try to make a payment to a new payee, you’ll be asked to check the details before continuing.

Check a payment with us

We’re on hand to talk to when you’re not sure about a payment you’re about to make from your Nationwide current account.

Our Scam Checker Service means you can talk to us whenever you're not sure about a payment you're about to make from your Nationwide current account. Whether you're making it in branch, on our Banking app, in the Internet Bank or through Open Banking.

Just call us any time or come into your local branch. We'll ask you about the payment, check the details and tell you if we're worried it’s a scam.


Can you get money back from a bank transfer?

Apart from certain international payments, we normally can’t cancel or reverse a bank transfer once it’s left your current account.

So, the quickest and easiest thing to do may be contacting the person you sent the money to.

If you still need help, we can try to get your money back with our credit payment recovery process.


What to do if a bank transfer was not received

There are a few reasons a bank transfer might not yet be received.

Faster Payments do not arrive instantly. Once the payment leaves your account, the money normally arrives within 2 hours.

If you’ve sent a Faster Payment and it hasn’t been received, it may still be in your pending transactions. You can view these by logging in to our Banking app or Internet Bank.

If the payment still hasn’t arrived and you think you might have sent a payment to the wrong account, we may be able to help.


Cheque payments

A cheque is a written document that instructs us to pay a person or an organisation using funds from your current account.

It can be for any amount. But there must be enough money in your account for it to clear and the payment to go through.



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